HAPEKO Deutschland GmbH | Germany | 79xxx Neuenburg am Rhein, Lörrach, Bad Krozingen | Permanent position | Full time | Published since: 16.09.2026 on stepstone.de
Head of Internal Sales (m/f/d)
You combine customer orientation, organization and leadership with a pronounced understanding of sales? You will also keep an overview when customers, field service, service and production need your attention at the same time? Then this position offers the right environment. We are looking for an established manufacturer of high-quality components and solutions for building equipment (m/w/d). In this function, you take over the professional and organizational leadership of a four-member team and are the central contact person for traders and customers. The position combines operational responsibility with strategic development. They ensure smooth processes in the sales service, develop processes and at the same time ensure that customer requests are processed quickly and in a solution-oriented manner. Especially exciting: you work in a company with high value added. Development, production and quality control of essential product components are on their own. This provides a high product competence and a direct connection between sales, customers and their own production. .
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Your tasks • Your profile • What we offer
Leadership and further development of a team of four employees Control and organization of daily processes in the sales service Ensuring a high quality of service and consulting to traders and customers Central interface function between customer service, external service and production Coordination and processing of customer requests and technical questions Responsibility for complaint management and solution-oriented clarification of customer concerns Support and close cooperation with the external service Coordination with production for orders, technical questions and customer requirements Analysis and optimization of existing sales and service processes Development of structures and processes in the sales service Take over both operational and strategic tasks Close cooperation with the management
Professional experience in sales services, customer service, sales management or a comparable function Experience in the leadership and development of employees Embossed customer and service orientation High-communication personality with safe and binding appearance Ability to combine different interests of customers, external services and production Structured, solution-oriented and independent mode of operation Joy in taking operational responsibility and developing processes strategically at the same time Ideally industry knowledge from construction, components, craftsmanship or construction subcontracting industry Very good knowledge of German and English French knowledge of advantage
Management responsibility for a well-established four-headed team with direct design playroom A central role at the interface between customer, sales, service and own production Combination of operational responsibility and strategic co-operation 13. Monthly salary & 30 days A technically demanding product portfolio with focus on longevity, quality and innovation Long-term oriented company with its own production in Germany and France and a clear focus on sustainable value creation. A position in which customer orientation and leadership have direct influence on company success
Location
 | HAPEKO Deutschland GmbH | |
| Neuenburg am Rhein, Lörrach, Bad Krozingen | ||
| Germany |
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