Specialist Payment First-Level Support Full- or Part-Time

More than just a bank Our Sparkasse Bielefeld has been firmly rooted in the region for over 200 years and stands for personal advice and innovative financial solutions. As the first contact person in Electronic Banking Support, you can support our commercial customers in technical and professional issues and provide fast, reliable solutions in digital payment transactions with your know-how. Tasks that count You... our commercial customers are responsible for questions about electronic banking and payment solutions. analyze error messages, system conflicts and technical disturbances. together with customers:inside, IT contact partners:inside or software manufacturers develop suitable solutions and support in technical implementation. support the error analysis in the area of point-of-sale and terminal business as well as in the transmission of payment traffic files in SEPA and foreign payment transactions. identify consulting and sales events and direct them specifically to the relevant contact persons:inside. work closely with internal departments and contribute to the continuous improvement of our payment processes. Skills that inspire us You... have completed commercial training, ideally as a bank merchant or merchant for IT system management have first knowledge in the field of electronic banking services and provide the willingness to acquire detailed knowledge in the field. have knowledge of the informal payment transactions and have an interest in technical relationships. are characterized by a pronounced service orientation and pleasure at the telephone customer contact. work in a solution-oriented manner and can convey complex facts in a comprehensible manner. It's about people

work-life balance – you benefit from flexible working time models and 32 holiday days plus Holiday on Christmas Eve and New Year's Eve. After successful integration, mobile work is also possible occasionally.

compilation – We live an open and value-adding corporate culture. Self-employed work is accompanied by competent support.

karriere – A diverse range of development options awaits you with us: both professional, methodological and personal.

compensation – You will receive an attractive remuneration according to TVöD with pay group 6 with almost 14 pay payments, a employee-funded pension scheme and asset-effective benefits.

additional services – You benefit from a job ticket, various offers as part of the company's health management, benefited employee conditions in Bielefeld and much more.

The direct wire Christian Bloch (Department Manager Payment, phone +49 521 294 5020) is available for further technical information. Did we awaken your interest? We look forward to your application!

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