Support Specialist - Payroll Software / Customer Service / Product Management (m/f/d)

You enter and support customers: in writing and by phone, by answering requests for the application of the software edlohn You actively shape and continuously optimize internal support processes You work closely with product management to implement user requests You carefully document all relevant processes and support cases to contribute to the further development of the product

You have a well-founded knowledge of the implementation of wage, salary and wage bills, which you have proven to have acquired through experience with a tax evaluator, wage billing service provider or directly with employees. You are service-oriented and enjoy the support of users:inside You work structured and conscientiously and have a solution-oriented approach You have very good knowledge of German in word and writing You ideally have English skills

Office or mobile? At most positions you can decide where to work. Up to 20 days in the EU country possible JobRad: We use JobRad to financially support you with leasing your dream bike Further education: We support our employees in participating in trade fairs, conferences and educational events, online and offline 30 + 2 days holiday: 30 days are standard with us. In addition, on Rosenmontag there is one and 0.5 days each on Christmas and New Year's Eve DonitCard: Use the DonitCard for a tax-free pay extra of 30 Euro per month and 50 Euro for your birthday Additional pension after 5 years: From 35 years of age and 5 years of age, our company offers a fully funded additional pension Flexible working hours: Flexible working hours are an integral part of us. The exact implementation varies from team to team IPhone Company Handy: The iPhone 16 allows private use and we cover all contract costs. After 2 years it will be yours OneTeam: Describes our corporate culture that focuses on team spirit, collaboration and networking