Head of Customer Service Service II at the Hanover location (full-time or part-time) (m/f/d)

The insurance industry is like life: always on the move – and we of ROLAND actively participate in the change. As a legal protection expert with decades of experience, we ensure that our customers are able to resolve their conflicts fairly, equitablely and sustainably – in the sense of our claim “better together”! How we can't stand still? We are a strong team of predictors*, Cleverdenkern, innovation drivers and vision-improving – so we shape the present and future together. Become part of the team! THE RECOMMENDATION To strengthen our leadership team in customer service, we are looking for an experienced management personality for the Team Customer Service Performance II at the Hanover site, which proactively drives and shapes our (transformation) processes. In this context, you play a key role – both in the structural reorientation and in the cultural and human support of the team. You take over the team's disciplinary and professional leadership. In doing so, give stability, create clarity in roles and responsibilities and professionally accompany your employees through change processes.

You consistently develop your team, promote individual strengths and actively support the development of new competencies in the changed portfolio of tasks. You organize the workflows in the newly tailored team, define clear responsibilities and continuously optimize processes, in close coordination with your leadership and relevant interfaces. You control your team based on relevant performance indicators, take appropriate measures and ensure transparency in terms of target achievement and performance. You are responsible for carrying out quality controls and ensure professional, solution-oriented processing within the scope of complaint management. You take responsibility in internal and cross-departmental projects and actively contribute to process-optimizing and strategic measures.

THE MATERIALS Successfully completed studies (e.g. law, business, insurance or comparable) or a comparable qualification. Multiannual management experience, ideally in customer service or in the performance management of an insurance company. Knowledge of the technical processes and operational processes. Detectable experience in monitoring change processes – you understand change as an active leadership task. Impressive strength, keenness of decision and clarity in leadership. High social competence, conflictability and the ability to act sovereignly even in demanding situations. Structured, analytical and number-oriented mode of operation. As a team player you take responsibility, enjoy challenging challenges and actively shape future-relevant topics. THE HIR FOR YOU Security: Those who want to look forward without care must be guaranteed for tomorrow. We offer building blocks for occupational pensions and discounts for insurance products. We support you with flexible part-time models, gliding time and mobile work, so that you can achieve the work-life balance well. We also offer a certified Germany ticket. Talent promoters: Our training offer continues to grow so that our posters can develop professionally and personally. In addition, we promote the internal networking of our employees through numerous formats. Future designers: With us you have the opportunity to actively shape the future of the insurance industry. An open and supportive working atmosphere with a diverse and exciting range of tasks awaits you. Value indicator: ROLAND values are a firm part of our corporate culture. You shape our coexistence, serve us as a guide for decisions and allow us to go boldly new ways.

we are open for new #we arecompetent #we arecomplete #we aredissolving

Interest awakened? Then you will also be a retrospective! You can easily upload your application documents via the button “Apply Now”. Are you curious and want to learn more about ROLAND as an employer? Then click here.

• Previewers and all other descriptions include all genders and are described by us in the plural.

Benefits Jobrad Company events (such as carnival, summer festival, Christmas celebrations) Urban Sports Club, Discounted gym memberships, Jobmasssagen, Sports groups Interne & external training offers Mobile work Granted Germany Ticket Childcare allowance Central location & good transport connection Ergonomic jobs & Desk sharing Corporate Benefits and Discounts for Insurance Products WorkLifeAssist (Free title) Parent-child office Health Management / Offers for Mental & Physical Health (e.g. Stimulus) Occupational pension Assets 30 days (plus Christmas Eve and New Year's Eve)