The Body Shop Germany | Germany | 40xxx Düsseldorf | Permanent position | Part time - flexible / Home office | Published since: 05.03.2026 on stepstone.de
Customer Service Specialist (m/f/d)
The Body Shop is a pioneer brand for natural and sustainable beauty. Known for iconic products such as the first body butter and the use of fair traded ingredients, the company has been working for a positive change for nearly 50 years. In 68 countries and a presence in e-commerce as well as wholesale, The Body Shop inspired people worldwide. Together with our team we work to realize the vision of the company. .
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Your tasks • Your profile • What we offer
You address our customers in the B2C area by phone and email and are their first contact person in questions and concerns
You provide expert advice on our products and provide a positive service experience
You reliably process and track orders, complaints and returns and find customer-oriented solutions
In close cooperation with logistics and sales, you can ensure a smooth running of all processes
You document all service processes conscientiously
In addition, you actively participate in building, structuring and standardizing our customer service processes and support their continuous professionalization
You support in answering customer questions on social media
You have a completed commercial training or have a comparable qualification Ideally, you bring first professional experience in customer service or shipping You draw your attention through a pronounced service orientation as well as a friendly and professional appearance With your very good communication skills and your joy in dealing with people You positive customer experiences You work carefully, structured and independent and your handling of MS Office is safe You are interested in process optimization and in the further development of customer service You also have very good English skills in word and writing
A value-oriented company focusing on sustainability, fairness and ethical beauty An international environment with interfaces to different countries and areas 30 days holiday per year Hybrid work (3 days office, 2 days home office) with flexible working models in our headquarters in Düsseldorf Space for own ideas, responsibility and development perspectives A value-oriented company focusing on sustainability, fairness and ethical beauty An international environment with interfaces to different countries and areas 30 days holiday per year Hybrid work (3 days office, 2 days home office) with flexible working models in our headquarters in Düsseldorf Space for own ideas, responsibility and development perspectives
Location
 | The Body Shop Germany | |
| 40215 Düsseldorf | ||
| Germany |
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