BWI GmbH | Germany | 04xxx, 89xxx, 81xxx, 65xxx, 80xxx, 20xxx, 60xxx, 22xxx, 21xxx, 10xxx, 14xxx, 13xxx, 12xxx, 90xxx, 53xxx Frankfurt, Hamburg, München, Nürnberg, Ulm, Berlin, Bonn, Leipzig | Permanent position | Full time / Home office | Published since: 04.05.2026 on stepstone.de
Lead Customer Solution Manager (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Projektmanager (m/w/d) now and in full time at one of our BWI locations The Customer Solution Unit “Education Systems” is responsible for the projects and projects for the digitization of training systems in schools and training institutions of the Bundeswehr and in the BMVg division. Thus, it contributes to the continuous increase in leadership and operational capacity as well as the fighting power of the armed forces. As an internal contractor, the unit has the responsibility for implementing contracts and contracts in the context of the digitization of training systems for > 300,000 users incl. the virtual learning environment of the Bundeswehr (VLBw). .
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Your tasks • Your profile • What we offer
Total Responsibility for the (Customer) Solution Management over the entire lifecycle of the solution and ensuring the SLAs Central contact person*in for the user organisation of the Bundeswehr as well as other stakeholders for all topics related to the solution VLBw (Virtual Learning Environment of the Bundeswehr) Consultation of the user organisation regarding strategic development, roadmap planning and continuous service improvement (CSI) Initiation and support of optimization measures to improve the stability, performance, user experience and operational efficiency of the platform Development of operational concepts, service processes and solution architecture together with the participating organisational units Technical control of the solution during operation including the associated technical and technical services (e.g. hosting, platform operation, application operation) Analysis and coordination of cross-service problem management in case of malfunctions or operational risks Professional coordination and evaluation of Solution Changes as part of the established change and release processes (e.g. Change Advisory Board) Management topics, quality management and risk management
Successfully completed studies in computer science, business informatics, IT management or comparable Mind. 6 years of professional experience in IT service management, solution management, platform operation or IT project management or in a comparable function Experience in controlling complex IT solutions or platforms with multiple service units and suppliers Good knowledge of IT service management methods (e.g. ITIL) and governance, change and release processes Understanding modern IT infrastructures and platform architectures, such as data center operation, cloud or platform services Experience in the operation or management of digital learning platforms, collaboration platforms or complex web applications of advantage as well as knowledge and experience with DevSecOps Basic understanding of the operation and administration of e-learning and learning management systems (LMS) in complex IT environments Embossed customer and earnings orientation, delegation capacity Flowing German knowledge in word and writing as well as good English knowledge Ready for occasional business trips to customer and user sites
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustment Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time and the long-term construction of a value balance account for e.g. a sabbatical We support your professional and personal training through individual measures and free access to LinkedIn Learning In addition to the possibility to lease a job bike, you benefit from numerous offers in the fields of sports and nutrition
Location
 | BWI GmbH | |
| 89075 Frankfurt, Hamburg, München, Nürnberg, Ulm, Berlin, Bonn, Leipzig | ||
| Germany |
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