Group Management | Customer Service Representative in the Field (m/f/d)

As a technical insurance broker and specialist for precautionary concepts, we are the first contact person for the middle class. With over 130 employees, Ellwanger & Kramm manages companies from all industries and in all insurance sectors. Always under the motto: security creates trust!

This is what we expect: Modern office in the city with very good connection

Mobile work

Slide time account & Flexible working hours

Individual perspective & career opportunities

Staff events

Personal notebook

Jobrad & Public Transport Grant

Occupational pensions & Kita grants

Health budget & business sports

Leadership & Coaching: Strategic personnel management and operational support of the customer support team

Continuous process optimisation, for example for our customer portal, contract orders or annual reports

Further development of the team to increase the quality of advice

Quality management: “short-circuit” to internal service to optimize operations in the support teams

Acquisition of new customers and design of sales actions in cooperation with the departments

Key Account Management: Individually responsible support for international industrial customers in contract and damage issues

This is what distinguishes you: Completed training or studies in the insurance industry as well as professional training

Multiannual professional experience in customer care in an insurance broker

Leadership skills through multi-year experience in managing and developing teams, ideally for an insurance broker

Very good knowledge of MS Word, Excel and PowerPoint

High level of customer and service orientation

Communication strength, safe occurrence Reliability and pleasure in personal contact

A broad customer base from different industries Exciting risks and E&K-specific wordings

A global perspective through international insurance programs for globally active companies

Our Benefits can be found in the introduction! !