Service Level Manager CCS (m/f/d)

Bonjour, Servus, Grüezi and Hello, we are SPIE Germany Switzerland Austria. We - these are 20,000 technology enthusiasts at 250 locations in Germany, Switzerland, Austria and beyond, which together with our customers make themselves strong for a climate-friendly and digital future. At SPIE Information & Communication Services you are working on innovative information, security and communication technologies for well-known customers throughout Germany. You expect a safe workplace, modern technologies and real development prospects in a strong team. As part of a European market leader, you benefit from attractive benefits and exciting projects with the future. We are looking for one/n in the ICS division for the Wörthsee site at the next time Service Level Manager (m/w/d) Place of use: Wörthsee Reference number: 2026-2045 Working time: Full time Company: SPIE Information & Communication Services GmbH

Control and secure the agreed Service Level Agreements (SLA) including the introduction of escalations in case of deviations Central contact for VIP customers on all questions about IT operation and service quality Creation and presentation of service reports and quality reviews at management level Coordination of operational customer requirements including structured implementation management Support for the introduction, implementation and continuous improvement of IT services (Continuous Service Improvement) Examination of the technical and economic feasibility of new requirements together with participating specialist departments Ensuring compliance with contractual and economic frameworks Coordination of technical service specialists and external service partners as part of responsible customers and operating processes

Engaged personality with pronounced service orientation and pleasure in independent work in a technically shaped environment Complete technical training or sound experience in the IT or telecommunications environment (ITK) alternative: commercial training with high IT affinity and practical experience in the IT/TK sector Experience in direct customer contact and sovereign handling of challenging or escalative situations Safe handling of common MS Office tools (especially Excel, PowerPoint, Outlook) for professional creation of evaluations, reports and customer communication Embossed team capacity combined with analytical thinking Structured, responsible and organised work High self-motivation and readiness for continuous professional development Self-responsible and independent action

Attractive remuneration as well as comfortable conditions according to the collective agreement Elektrohandwerk Nordrhein-Westfalen (incl. fee, holiday/Christmas money, collective holiday, time account and surcharges). Security & perspective: An unlimited employment in a crisis-proof, growing company – with diverse career opportunities and flat hierarchies. Flexibility & Freedom: Hybrid working concepts and modern structures for a healthy balance between job and private life. Strong further development: National and international training programs as well as targeted training by our SPIE Academy for your next career step. Trust & Responsibility: Flat hierarchies, short paths and an environment where your skills are appreciated and your commitment is seen from the first day. Additional extras: premiums for employee recommendations, a lucrative share program and exclusive corporate benefits. .