Junior Manager Management Customer Service (m/w/d)

-Description of posts

A task challenged

· Monitoring of performance and compliance Quality requirements of the service provider are in your area of responsibility. · You are responsible for monthly monitoring with corresponding Reporting on quality assurance of the agreed Performance spectrum. · In addition, you anticipate quarter-by-quarter volume and budget planning Group services. · You set up an interface function with correct content our website and for good communication with our Customers. · You take internal communication and training to share our customer relationship management system. · You can unfold and take over the Working in cross-company working groups/groups (E.ON) Group) for service provider control.

A background that convinces

· You have a university degree with commercial or technical Field of expertise. · Ideally, you bring well-founded energy expertise with and has extensive experience in this area. · Professional starters are welcome. You are strong in communication and loves numbers/people/processes and leads them to the best possible Relationships. · Through your work you make a contribution to the energy transition and for good customer experiences (NPS). · Together in a team you take responsibility for Service provider control and continuous development Process adjustments according to customer needs. · Draw entrepreneurial thinking and a high degree of initiative You out. · Your distinct analytical skills allow you to quickly capture complex relationships and effectively edit them. · You're a real team player and get active in the Cooperation with colleagues. · The possession of a driving licence of class 3 or B and the readiness for occasional missions as part of the project work round your Profile.

An environment that delights

A proven high employee satisfaction: certified top Employers 2023, 2024 and 2025 (Kununu score 4,3/5 stars & 97% Employee recommendation). A task full of tension, in which we work together on intelligent Energy networks and innovative energy solutions work.

A flexible connection for a balanced work-life balance, e.g. through flexible working hours, Home Office and Sabbatical.

• An electrifying offer* of training and Development possibilities such as seminars, workshops and Talent programs.

A secure supply with an attractive remuneration and many Additional services, including health services and business Pension provision.

A strong network, because as part of the E.ON Group we promote the Cooperation across business boundaries and offer diverse Change of perspective. Become part of our network!

The integration of people with disabilities corresponds to our We therefore welcome their application.

Joblocations:

03046 Cottbus, BRANDENBURG, GERMANY

10178 Berlin, BERLIN, GERMANY

16321 Bernau bei Berlin, BRANDENBURG, GERMANY

15517 Fürstenwalde/Spree, BRANDENBURG, GERMANY

14473 Potsdam, BRANDENBURG, GERMANY

16225 Eberswalde, BRANDENBURG, GERMANY

15711 King Wusterhausen, BRANDENBURG, GERMANY

14974 Ludwigsfelde, BRANDENBURG, GERMANY

15230 Frankfurt (Oder), BRANDENBURG, GERMANY

15890 Eisenhüttenstadt, BRANDENBURG, GERMANY

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