Intern in Product Management, Digital Customer Service (Mandatory Internship)

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER00046LO You want to actively shape the future of the digital customer service at Mercedes-Benz? Then you are right with us! In our Global Customer Service & Parts department, we develop the digital extras and channels (Web, Mobile App, InCar) that will delight after the car purchase. Our goal? Drive the digital transformation, raise customer satisfaction to a new level and digitally strengthen our after sales business. With us you will find an agile culture where fresh ideas are welcome and you can work innovatively in a motivating environment. For your internship we are looking for you for our team Digital Channels & Portfolio Customer Service. Here we take care of smart self-service solutions and develop our own after sales agent from scratch. These challenges come to you: Support product managers in the development of digital customer self-service on the web and in the construction of the new after sales agent Become the central contact for customer self-service for the international Mercedes-Benz sales organization and coordinate their requirements Accompany the global rollout of the customer self-service application Create presentations and decision-making templates that go directly into management and markets and thus make important points Work in an international environment with agile methods – on-site and remote Take care of exciting work packages and drive them forward The activity can start from October 2026.

Business or Media Informatics, Industrial Engineering, Business Administration, Communication, Digital Media or Similar Secure knowledge of English in word and writing Safe handling of MS Office, Confluence, Jira, Mural and Content Management systems (required) Willingness to learn new things, communication strength, team spirit and organizational ability as well as safe presentation Motivation and reliability Please note that your internship at this site must have a prescribed mandatory share. Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-zentrale@mercedes-benz.com) is happy to support you in the application process. People Solutions will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers Parking space Business doctor Good connection Accessibility Child care Kantine, Café