Working Student Quality Inspection in Customer Service 3rd Level (m/f/d)

Location: 51063 Köln | Contract type: part-time, terminated | Start: now | Job-ID: 952135

What we plan together:

Join now, we look forward to you! As a team, we enthuse customers from our markets (REWE and PENNY) and from our four online services. To this end, we are constantly developing our systems, aligning our processes with the needs of our customers and bringing their voices to the company. In our team, exciting challenges await you in a dynamic trading company with plenty of space for the active design of your task area.

What you do with us:

You take responsibility to maintain and further develop our quality standards You evaluate tickets according to defined criteria to increase our quality You identify action fields and document vulnerabilities to derive actions You support the evaluation of quality results You conduct process optimizations from the results of quality testing You acquire basic knowledge in the handling of customers: in the presence of various REWE Group services

What convinces us:

First of all, your personality: your pronounced, analytical and communicative skills. A high level of motivation, willingness to use and joy in continuous further development. Your strong hands-on mentality, as well as service and process-oriented thinking and acting Fun at work in an agile and dynamic team. Your communication strength and customer orientation, as well as your ability to analyze data A careful and structured procedure, as well as a high degree of self-responsibility. Your good knowledge in Microsoft Excel and PowerPoint Studies in economics, communication management or comparable Very good knowledge of German in word and writing complete your profile.

What we offer:

REWE Group, one of Europe's largest trading and tourism companies, offers unique conditions for those who want to move. Discover a living employer that gives you confidence, free spaces for design and promotes innovation and fresh ideas through flexible structures. Who works with us and moves a lot can expect a lot: Attractive remuneration and discounted food. Flexible working time without core times. Employee discount – 5% purchase discount at REWE and PENNY as well as further discounts at the toom construction market and at DERTOUR Group. A comprehensive health and sports offer. Networked: REWE Group’s enterprise-wide networks, such as our LGBTIQ network “di.to. – different together” and the women’s network “f.ernetzt” for the exchange of career and personal development. A complete integration into the teams and the respective workflows, the takeover of responsible tasks and the learning of and with professional colleagues. Possible cooperation for final work (depending on the needs of the respective department). Career entry: admission to the “future steps” binding program with exclusive events and talent pool. For more information, see jobs.rewe-group.com.

We look forward to your online application with your availability and salary presentation. We cannot send back application documents in paper form.

You have questions about this position (Job ID: 952135)? Then register with our application hotline at 0221 149-7110.

We stress that all people - regardless of gender/sex identity, ethnic origin and nationality, social origin, religion/worldview, physical and mental abilities, age as well as sexual orientation or other individual characteristics - are equally welcome.