Senior Agent Customer Service Back Office, limited to 24 months (m/f/d)

As a successful captive bank for financing solutions, we are part of the important Renault Group. We are the driving force to support mobile change towards new mobility solutions, electric vehicles, etc. We do not understand ourselves as a “typical bank”: with us you will find the loose dress code of a dynamic company. We are determined on the way to an agile organization that is waiting for your ideas and your power to work together. The innovative strength and flexibility that our customers value is also very important to us internally. We have created an environment that is characterised by the joy of design and great employee appreciation.

Your task | This brings you into the role: Contract management from A to Z: You take the holistic care and management of credit and lease contracts over the entire life cycle (e.g. contract modifications, termination management, master data and address care). Responsibility & empathy: You independently control the structured handling of damage cases and accompany sensitive estate matters with the necessary fingertip feeling. Future topics accompany: You are engaged in vehicle-related additional products and safeguards (such as residual debt insurance and GAP protection) and actively contribute to our service around modern e-mobility concepts (e.g. battery moorings). Interface competency: As a communication-strong and solution-oriented contact person, you are competent to assist our customers, trading partners, lawyers and authorities.

Funded basis: You have successfully completed a commercial training (e.g. in the banking or automotive sector) and brings several years of professional experience in credit or customer service. Communication talent & service gene: You convince by communication strength, empathy and a pronounced customer orientation. In addition, the interface attracts you to automotive and insurance topics. Digital Fitness: Dealing with the current MS Office tools (in particular Excel and Outlook) is self-evident for you, and you work quickly into modern CRM and administration systems. Working methods: You are characterized by a structured, reliable and conscientious way of working – also with sensitive concerns Always the overview and the necessary discretion. Language competence: You communicate stylisticly in German (in word and writing) and bring good English knowledge to our international group environment.

Team-oriented corporate culture with high design freedom Flexible working hours and remote working share Inhouse training room with a variety of professional training and softskill training Modern office equipment Vehicle leasing program & Jobrad Leasing Employer-funded occupational pension schemes Working in an international context