Head of Customer Service and Receivables Management (m/f/d)

As a specialist department manager, you control the strategic, technical and personnel topics of the ''Customer Communication and Claim Management'' department together with your management team from group leaders (m/w/d) and specialist managers. 40 employees and the crucial internal and external sales and customer interfaces. In your role as a manager, you are committed to the personal and professional development of our employees. Through motivation and clearly formulated objectives, you promote a strong awareness of our customers (m/w/d). In your technical function, you bear the operational responsibility of the service concerns for private and commercial customers and provide an overarching customer experience in our customer dialogue center, customer center, back office, receivable management as well as the AI-based, digital communication instruments. The customer-centric approach is at the forefront of all our decisions. Through the development and targeted implementation of holistic service and campaign concepts, you promote new customer acquisition and strengthen customer loyalty to secure our existing customers. You continuously analyze the customer experience and develop and coordinate building measures to optimize customer experience. Through efficient processes in receivable management, you create the framework for the timely receipt of open receivables and thus minimise the risk of payment failures. With the integration of the existing IT system landscape, you set service-oriented new impulses, optimize existing processes and promote the strategic development of the department as well as the tanged hybrid customer interfaces through your ideas.

You have successfully completed a degree (Master) of Economics, Economic Law or a comparable field of expertise that is relevant to the task or have a comparable qualification. In your previous professional stations you have been able to gain well-founded and long-standing experience in the management of service organisations, at best with thematic reference to the energy industry. A pronounced service and sales competence shapes your actions. Decisions are made independently and with a healthy level of innovation and readiness for innovation, as well as at any time with a focus on the holistic customer experience. Your practice-proven management skills as well as the ability to think connected and entrepreneurial, lets you efficiently solve complex problems and communicate their results in a comprehensible manner. Through your empathic and yet clear appearance, you create a trend-setting and value-adding working environment for your team. Also in stressful or conflicting situations, you act calmly and solution-oriented. You can identify innovative development potentials by yourself and implement derived measures using smart project management. Their IT and process affinity forms an ideal basis for this.

We offer you cooperation in an efficient, locally anchored company and an exciting challenge in a sustainable group. We pay the industry compensation according to the TV V (Tarif contract for utilities). We support you with a customized training - internally and externally. We support you with a good work-life balance with flexible working hours (guiding time) and mobile work. We offer an employer-funded occupational pension scheme. We also have our own canteen, parking and the possibility to use a job ticket for our employees (m/w/d). .