Senior Expert Customer Value (alle Geschlechter)

Project control: Takeover of the comprehensive control of complex, cross-functional projects in the CRM and Loyalty environment from the initial idea to the successful international rollout Strategy development: Responsibility for the development of new concepts and activation formats to optimize the essential drivers of the customer life value Success measurement: definition of relevant KPIs and implementation of sound quantitative analyses for the implementation of strategic decisions Interface Management: Central coordination between business, IT and product teams on the strategic development of our Tech-Landscape Scaling: Promoting new formats and ensuring the international transfer of learnings and blueprints Stakeholder Management: Building sustainable relationships with top management and international colleagues to ensure acceptance and resources for your projects

Professional experience: Multiannual relevant experience in project management or CRM/Loyalty Management, ideally in international trade or e-commerce Expertise: Funded knowledge in the development of data-based customer retention strategies Analytical capacity: Embossed competence to interpret complex data and derive clear, implementable concepts from it Tech-Affinity: Solid understanding of the architecture of modern marketing technologies such as CRM systems and data flows Methodology competence: Excellent knowledge of agile and classic project management methods for controlling international projects Communication: High presentation competency in German and negotiated English to anchor programs in the organization Education: Completed study of economics, (economic) engineering or a comparable subject

Work-Life-Balance - 30 days a year and free days on 24 and 31 December - on top ten more days are possible Flexible working hours & workation - We offer you the flexibility to design your working day within our sliding time frame. In addition, you have the possibility to work up to 20 days a year from abroad (EEA) Office or at home - Our hybrid model provides three office days, two of which are fixed team days, where we exchange personally. In addition, you choose another office day very flexible and enjoy the benefits of mobile work on the remaining two days a week Sabbatical - We offer an up to six-month break from working day Your development - Many exciting training opportunities, e.g. in our OBI Academy Shopping at OBI - 15% discount on your purchases with us in the market To strengthen - operating restaurant, free hot drinks, water and fruit Corporate Benefits - Exclusive discounts on countless leisure activities, online shops, technology and more Staying on the go - Get a discounted company bike At OBI we live and promote diversity actively and look forward to applications from all people, no matter what features you bring. You can do without information such as photo, age or marital status in your resume. Your qualification and experience counts with us. If you need special support or tools at work, we will be happy to clarify what we can do for you in the course of the knowledge process. .