Customer Success Manager (m/f/d)

You independently maintain a defined customer portfolio over the entire life cycle – from onboarding to contract extension – and ensure an excellent customer experience As a central contact person, your customers proactively advise on our solutions and help to exploit the full potential of our services through the development of cooperation. To do this, use the customer feedback from presentations, workshops and trainings for customised customer solutions and monitor relevant KPIs (e.g. usage, satisfaction, NPS) to derive targeted optimization measures

This is important to us Completed study or comparable qualification (ideally in business, IT or network technology) and multiannual experience in the customer success, account management or a comparable customer-oriented role – preferably in the Internet or telecommunications industry Basic technical understanding in the field of Internet and Network Technologies Embossed customer orientation, communication strength and the ability to understand complex technical facts – in German and English (min. B2/C1)

You expect: great environments (complete personnel development measures, occupational retirement, weekly language courses, Germany ticket, Bike Leasing, health promotion, etc.) a friendly and trusting working atmosphere in a valuable corporate culture diverse challenges in the context of a crisis-proof position at the world market leader of his industry in an innovative and international environment and very nice colleagues! !