Group Leader Data, Analytics and Technology

The investment depot business of Union Investment is in a profound transformation. Today, customers expect digital, fast, transparent and seamless service experiences – across different channels and with high reliability. At the same time, automation, data-driven decisions, AI-based applications and increasing regulatory requirements are fundamentally changing the way in customer service. As a group leader* in the new DAT group – data, analytics & technology in the area of digitalization of customer service, you play a central role in customer service development based on data and technology. You are responsible for the development, development and productive use of data products, analyses, technological solutions and AI use cases that make customer service more measurable. The following tasks are your responsibility: Leadership, development and promotion of a team of around 15 employees focusing on data, analytics, AI and implementation of digital solutions Implementation of digital, regulatory and user-centred solutions in customer service processes along the end-to-end service chain Construction, development and operation of customer- and depot-related data products, reports, dashboards and analyses Experience in building, developing and operating data-based and digital solutions Close cooperation with IT, data science experts and specialist departments Further development of data flows, interfaces, system landscapes and reporting and analysis platforms Implementation of digitalization, data and transformation projects in close coordination with specialist areas, IT and other internal partners Promoting data-oriented, digital and innovative mindsets in customer service

Successfully completed studies or a comparable qualification with relevant professional experience, ideally related to digitalization, data science, IT or IT related topics Embossed understanding of digital processes, data management, change and run of automation and AI applications and the construction and operation of data products Ability to understand, structure and transfer professional requirements from customer service together with IT and data experts into effective solutions Very good technical understanding of data flows, system landscapes, interfaces, reporting and analysis platforms Strong strategic thinking capability for planning and implementing long-term solutions for digitization and transformation Experience in the support of digitalization, data or process initiatives, ideally in the interaction between specialist and IT in agile structures Strong leadership personality with decision-making pleasure, pronounced empathy and high design power Sovereign, clear and addressable communication at all hierarchical levels Mobile work is very self-evident, as is the majority presence on site in our modern offices in Frankfurt am Main. We also welcome diverse educational backgrounds and work experiences. We are open to talents whose CV at first glance does not fit 100% with the requirements in our job ad. We offer the appropriate framework conditions to fully develop their individual potential.

In addition to our attractive work environment, there are also numerous other benefits and social benefits such as Mobile and flexible work Free Germany Ticket as a Job Ticket Attractive operating restaurants and coffee bars at Frankfurt and Luxembourg locations Granted lunch Free drinks at work Occupational pension Assets Employee conditions within the framework of the cooperative financial association Childcare allowance Various offers on the topics of fitness and health (e.g. Wellpass, Internal Sports and Health Care) Various leasing offers (e.g. bicycle or tech leasing) Further education Modern working environments, including a first-class IT equipment and much more! Benefits may vary according to company and location. .