Service Desk Consultant (1st & 2nd Level)

You accept incidents and service requests, analyze them according to ITIL standards and document all processes in Jira Service Management You support users via remote access to hardware and software topics as well as questions about M365, network disturbances and mobile devices You fix technical disturbances directly at our locations Rödinghausen and Venne, including workplace systems, periphery and network components You install, configure and exchange terminals (PCs, notebooks, printers, mobile devices) and support rollouts, moveovers and new workplace devices You will take care of the preparation, maintenance and functional safety of our IT infrastructure on site – such as patch panels, network boxes and conference technology You create and maintain documentation and knowledge base entries for a sustainable knowledge transfer You support IT projects and contribute to the further development of our ITIL processes (Incident, Request, Problem, Change)

You have completed training as a specialist informant in system integration or a comparable qualification You have already gained experience in the Service Desk and on-site support; You have fun contacting the user and are committed to finding efficient solutions ITIL is not a foreign word for you; ideally you already have the ITIL Foundation or are motivated to obtain certification with us Your communication radiates liability and helpfulness You move safely in the Windows client environment, Microsoft / Office 365, the Active Directory and have basic knowledge in the field of network structures For possible on-site operations, you have a class B licence

An owner-managed family business that offers you a long-term job Flexible working hours incl. home office options Working time accounts for your time flexibility 30 days holiday and payment of holiday and Christmas money Bringing free space, professional and personal skills and realizing your own ideas Many advantages through corporate benefits and JobRad leases Occupational pensions and asset-effective benefits as building blocks for your financial protection even during the pension A variety of fresh and tasty dishes in our restaurant Hansefit Various offers to sports groups, such as fitness group, football, running, tennis, ... Employee events such as summer festival, Christmas celebration and employee day for joint activities