MEDIAN Unternehmensgruppe B.V. & Co. KG | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time / Home office | Published since: 27.03.2026 on stepstone.de
Technical Support Digital Health (m/f/d)
MEDIAN Deutschland is part of the MEDIAN Group, one of the leading European providers of medical rehabilitation and mental health. With more than 120 facilities throughout Germany, MEDIAN offers a dynamic and innovative environment for employees in a wide range of specialist and service areas with diverse entry and development opportunities. As a specialist for rehabilitation and participation, we accompany our patients on the way to recovery and back into everyday life – according to our guiding principle “Life Life”.
We will now look for you as Technical Support Digital Health (m/w/d) in full time! !
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Your tasks • Your profile • What we offer
MEDIAN Deutschland is part of the MEDIAN Group, one of the leading European providers of medical rehabilitation and mental health. With more than 120 facilities throughout Germany, MEDIAN offers a dynamic and innovative environment for employees in a wide range of specialist and service areas with diverse entry and development opportunities. As a specialist for rehabilitation and participation, we accompany our patients on the way to recovery and back into everyday life – according to our guiding principle “Life Life”.
We will now look for you as Technical Support Digital Health (m/w/d) in full time!
First contact point for users:in our app for technical questions and problems Processing of support requests by e-mail or ticket system Analysis and documentation of bugs and technical problems Cooperation with product, technology and QA teams to solve complex cases Development and optimization of our support processes and tools Support for monitoring app feedback and users:internal problems to derive product improvements Support for testing new app features before releases Ensuring a high user:internal satisfaction through quick and helpful solutions
Multiannual experience in Technical Support, App Support or Customer Support Good technical opinion and interest in mobile apps Experience with mobile apps (iOS / Android) and basic technical understanding of bug tracking is a plus Impressed communication skills and joy in dealing with users: Structured, analytical and solution-oriented operation Ability to explain technical topics comprehensible to users: German at native language level and very good English skills Interest in Digital Health, Healthcare or Digital Products
A product with real impact in health Plenty of design space in a growing team Close cooperation with product and tech teams A motivated, international team with short decision paths Unlimited working relationship in a stable, future-proof environment Flexible working hours (confidential working time), remote possibility up to 3 days per week and flat hierarchies Numerous employee benefits for well-known brands (Corporate Benefits) Occupational pension Continuing and continuing training on the MEDIAN Academy
Location
 | MEDIAN Unternehmensgruppe B.V. & Co. KG | |
| Dorfstraße 5, 10587 Berlin | ||
| Germany |
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