Online Software AG | Germany | Heidelberg | Permanent position | Full time / Home office | Published since: 14.03.2025 on stepstone.de
Software Support Specialist (m/w/d) in Professional Service
Become part of our team! We are looking forward to people who want to discover new things with enthusiasm and find answers to questions that are silent. As a software house, Online Software AG develops solutions for professional advertising communication in trade, and with more than 35,000 installations in 35 countries it is the market leader in the field of inter-media in-store communication. Together with our demanding trade customers, we are constantly taking new paths in the media-crossing customer approach and develop successful future concepts with great passion. For our Heidelberg location, we are looking for a Software Support Specialist (m/w/d) im Professional Service An exciting task awaits you at the interface between our customers and our software developer team. As a software support professional for the 1st and 2nd level support you have the direct “wire” to our customers. These include the largest and international trade enterprises. Versified and expertly-competent, you understand that our software is optimally supported when used by our customers. You are part of the Professional Services Team with multiple software support specialists and consultants. .
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Become part of our team! We are looking forward to people who want to discover new things with enthusiasm and find answers to questions that are silent. As a software house, Online Software AG develops solutions for professional advertising communication in trade, and with more than 35,000 installations in 35 countries it is the market leader in the field of inter-media in-store communication. Together with our demanding trade customers, we are constantly taking new paths in the media-crossing customer approach and develop successful future concepts with great passion. For our Heidelberg location, we are looking for a Software Support Specialist (m/w/d) im Professional Service An exciting task awaits you at the interface between our customers and our software developer team. As a software support professional for the 1st and 2nd level support you have the direct “wire” to our customers. These include the largest and international trade enterprises. Versified and expertly-competent, you understand that our software is optimally supported when used by our customers. You are part of the Professional Services Team with multiple software support specialists and consultants.
receiving, prioritizing, recording and processing of support requests (telephone and written) Coordination, configuration, rollout and support of PRESTIGEenterprise client server environments Participation in internal and customer projects
Knowledge in Microsoft Server Operating Systems Knowledge of network technology Good German knowledge Team skills Customer understanding and communication strength Self-employed and solution-oriented working methods Completed training or multi-year experience in the IT field / cross-entry possible
Responsible activities in exciting customer projects Innovative workplace in a dynamic team Plenty of space for initiative and ideas Start: From now on
Company location
Location
| Online Software AG | |
| Heidelberg | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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