Customer Care - Focus on Member Retention Union (m/f/d)

Professional processing of all incoming and outgoing telephone contact Competent support of members with the focus on return management, holding and connection calls and telephone actions Increasing member satisfaction through solution-oriented consulting Responding to member enquiries and final processing of member enquiries Distribute simple initial information and forwarding of the callers to the competent authority Supporting complaint and complaint processing Editing general office work, checking accuracy of information and voting with internal documents, clarifying differences Data input and maintenance of membership data, check the accuracy of information, identify and clarify contradictions Create and tune letters (email, letters, serial letters)

Secure communication and expressability in word and writing in German Security and joy in dealing with people, binding and friendly appearance Power of persuasion and commitment Ability to create a member-oriented immediate solution as well as a high service orientation and a high quality awareness Conflictability and Enforcement Good PC user knowledge and good knowledge in Office Management Willingness to work both in shifts and on weekends readiness for further qualification

An attractive fixed salary of 57,000€ gross/year An unlimited employment contract for long-term security Flexible working hours at 35h/week Up to 2 days home office after the trial period Operational health management Continuous feedback talks on personal development Comprehensive career advice and individual support by DIS AG