Team Leader Customer Communication (m/f/d)

In this position you are responsible for the department's professional and disciplinary leadership. Your focus is to guide and motivate employees by offering feedback and targeted support. You develop the employees, identify training needs and tune training measures. You are significantly involved in deriving the team goals from the area goals and ensuring that You are effectively implemented and controlled. As part of the customer journey management, you align the organization customer-oriented and ensure that our processes and communication are further developed along customer needs. You create a consistent customer experience as well as a clear and understandable customer communication across all the sub-processes of the connection. You analyze customer behavior based on KPIs and guide appropriate measures to improve customer satisfaction and initiate the implementation of this. As part of your activity, you coordinate our complaint management and ensure a sustainable improvement of customer satisfaction. You gain the chances of standardization, digitization and automation of the processes and continuously develop the internal service quality. As a manager, you are especially responsible for coordinating and organizing these tasks and processes. In addition, you are responsible for the budget and cost planning of your organizational unit. You act as an interface for the professional exchange and coordination of team- and organizational tasks and processes. In cultural development and change management, e.g. in the co-design of a competitive working environment, your cooperation is in demand.

You have successfully completed your studies (Diplom/Master), preferably in the field of energy or electrical engineering. Customer orientation is not a foreign word for you, but the view through the 'customer glasses' is a matter of course. The satisfaction of our customers is your motivation and is your first priority. Ideally, you will bring comprehensive knowledge and experience in the customer service of larger organizational units. You are characterized by a strong and sovereign communication and fair and solution-oriented cooperation with internal and external partners. You have experience in the management of complex projects and are characterized by strategic and entrepreneurial thinking. Networking, even beyond your own corporate boundaries, is in your blood. You take the initiative and actively promote your themes without losing sight of the essentials. The use of modern methods as well as extensive knowledge of standard PC applications are obvious to you.

A proven high employee satisfaction: Certified TOP Employers 2024, 2025 and 2026 (Kununu Score 4.5/5 stars & 97% employee satisfaction). We work together on intelligent energy networks and innovative energy solutions. A flexible connection for a balanced work-life balance, for example through flexible working hours, home office and Sabbatical. An electrifying offer of training and development opportunities such as seminars, workshops and talent programs. A secure supply of attractive remuneration and many additional benefits, including health services and occupational pensions. A strong network, as part of the E.ON Group, we promote cooperation across corporate boundaries and offer a variety of perspectives. Become part of our network! !