Wolters Kluwer Tax & Accounting Deutschland GmbH | Germany | 75xxx Bretten | Permanent position | Full time / Home office | Published since: 03.02.2026 on stepstone.de
Customer Service Process Expert - Digital Transformation (m/f/d)
Designing the future today – with Wolters Kluwer
For over 180 years, we have been helping companies worldwide to make work processes easier, more efficient and sustainable. With offices in over 40 countries and customers in more than 180 markets, we are a global partner for expertise and technology. Our solutions combine deep know-how with innovative technologies – including modern AI functions – and help our customers successfully master their biggest challenges. More than 21,000 colleagues worldwide work together to make knowledge useful and to rethink working processes.
Wolters Kluwer Tax & Accounting (TAA) Wolters Kluwer Tax & Accounting Deutschland GmbH, headquartered in Ludwigsburg, is part of the international Wolters Kluwer Group. With over 600 employees at 10 locations in Germany, we develop software solutions such as ADDISON, SBS software and AKTE, which support tax consulting firms and companies across Europe. In Europe alone, more than 46,000 tax consulting firms and more than 1.5 million small and medium-sized enterprises rely on our solutions. .
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Your tasks • Your profile • What we offer
As a “process expert customer service (m/w/d)” you drive our path of digitalization to our service processes and support channels
Together with your team, you analyze the process requirements and support the implementation, introduction and further development of our customer-oriented support tools.
You take responsibility in change processes as an important component for increasing customer satisfaction and customer retention
In cooperation with national and international internal partners from business and IT, you are tuning strategic and operational objectives of new processes and representing our high customer satisfaction claims
A completed technical or university degree with a focus on IT such as business informatics, computer science or the like, or a comparable training profession with professional experience in process modeling and process design, as well as good commercial understanding
You have collected detailed process knowledge in the field of customer service and experience with ticket systems in support, ideally with Salesforce Service or comparable tools
You will be drawing your attention through your service-oriented thinking and have fun to advance the digitization of our customer service in exchange with teammates and international partners
You have already gained experience with new technologies, digitalization, mobile applications and cloud services in your previous working day
As a communicative team player (m/w/d) you like to share your knowledge and support the team
You can communicate safely in German and English (B2)
As a competent contact for our specialist departments, you can safely set up a constantly high and current level of process specifications
Safe future: You will get an unlimited permanent employment in an international company as well as an occupational pension scheme with personal advice.
Work-Life-Balance: 30 days vacation, flexible working hours and the opportunity to work mobile on dedicated days (3 days a week) – so the job fits your life.
Working abroad: You can work flexibly abroad for up to 20 days within 12 months.
Career development: We support you with structured onboarding, learning on the job, international career options and internal and external training.
Health & Social Engagement: Our Corporate Benefits program offers you everything from JobRad to life and pension advice. In addition, you will get an additional free day, the Volunteer Day, to support social projects. With our program “Wolters Kluwer helps” we also support social projects as a company.
Modern working environment: You work with powerful IT equipment, modern workstations with a shared desk system, free drinks and well-connected office buildings.
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Location
 | Wolters Kluwer Tax & Accounting Deutschland GmbH | |
| 75015 Bretten | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad