Teamleiter Customer Contact Center (m/w/d) - Schwerpunkt B2B

Carglass® in Germany is a specialist in the repair and rebuilding of vehicle glass. In Germany, Carglass® employs around 2.450 employees, including over 1,700 specially trained Carglass® technicians. About 550 employees work at the head office in Cologne, with around 200 employees working at the Customer Contact Center (Call Center). The company operates around 1.2 million. Customer contacts per year and helps drivers throughout Germany, either in one of the 370 service centers or on the move with more than 240 mobile units. For our Customer Contact Center in Bonn we are looking for an unlimited period and at the next time Teamleiter Customer Contact Center (m/w/d)

As a team leader in the Customer Contact Center, you are responsible for the professional and disciplinary leadership and the operational management of a team of the B2B area. Analyze and answer the results of your staff and introduce necessary measures to increase customer service quality and achieve the agreed performance targets and KPIs in your team. In addition, you provide training measures and a smooth flow of communication for the continuous development of the employees and support the introduction of new employees. The identification and implementation of improvement measures as well as the continuous optimization of the workflows and processes and participation in projects around the Customer Contact Center are also part of your tasks across areas and departments. You regularly report to the operating manager B2B and exchange with the other team leaders in the CCC for operating daily business and best practices. It will be carried out regularly by you professional and communicative, and it will be consulted with other team leaders and your team using agile methods/ tools.

with Based on a successfully completed business studies or a completed commercial training, you bring multi-year professional experience in a comparable position, ideally in a customer contact center. As a leadership, you have a high degree of decision-making and enforcement capability as well as a pronounced customer and service orientation. Personally, you convince with your high communicative and social competence and enjoy taking a role model. With modern systems/tools and work processes in a customer contact center, you can safely handle the current MS Office programs. You convince by your analytical, conceptual and sales-promoting thinking and acting. Ideally, you already have understanding of digital processes and the use of agile methods and work very independently, structured and solution-oriented. Very good German and good English skills complete your profile

You Modern working environment: flat hierarchies, duz culture, employee events Entry/ personal development: integration programme, training and training opportunities Work Life Balance: attractive working hours, Sabbatical, 30 days vacation Well-Being: variety of sports and health measures, subsidised health insurance, special leave Safety: safe workplace in an innovative, value-oriented, growing company, asset-effective services, occupational retirement Social Responsibility: Emergency Fund, Foundation “Giving Back”, Spirit JOBV1_EN