Hetzner Online GmbH | Germany | 91xxx Gunzenhausen | Permanent position | Part time - flexible / Full time | Published since: 06.07.2026 on stepstone.de
Customer Support Career Changers - Domains & Contracts (m/f/d)
With several hundred thousand servers, Hetzner is one of the largest web hosters and data center operators in Europe. We offer our customers self-developed high-tech products and reliable infrastructure at fair prices. More than 450 employees work every day to help shape the digital future and provide our customers with simple, efficient solutions for complex problems.
You want to enter the IT industry, but have no experience in technical customer support yet?
In this position, you work in domains, contracts and SSL certificates and learn how to support customers with important questions and processes.
Clear processes, structured processes and intensive incorporation await you. You don't have to be an IT professional, but should be interested in technical topics. .
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Your tasks • Your profile • What we offer
Conversion of customer enquiries about domains and domainumzüge Support for contract changes, terminations and administrative processes Participation in the management of SSL certificates Communication with international customers in German and English
What awaits you, too: A high demand volume with different but recurring operations A clearly structured customer service area with defined processes A comprehensive and practical integration into domains, SSL and contract processes A supporting team environment where you learn step by step
Very good English skills in word and writing Interest in IT/Internet topics (e.g. domains, websites, hosting) Joy of customer communication and solution-oriented work Readiness and motivation to work on new topics A careful and structured way of working
This position is ideal for you if you like to communicate with customers, work structured and want to enter the IT and hosting world - even without prior experience.
At Hetzner Online you can expect exciting, challenging and varied tasks. Personal encounter, short decision-making paths and a pronounced DIY mentality are part of our corporate philosophy. In addition to numerous social benefits, flexible working hours (where feasible) and the possibility of developing you both professionally and personally, we offer you an attractive pay model. Benefits @ Hetzner: PARTICIPATION: You benefit directly from the economic success of the enterprise by means of a generous profit. ASSESSMENT: Free snacks and drinks, common barbecues and height-adjustable desks – enjoy many advantages in the office. SPENDENBUDGET: With a donation budget of 800 € per year, you can support a community-friendly heart project. SURVEY / FREE MOVEMENT: You will receive 6 weeks of holiday and leisure compensation for 100% of the overtime worked. We support your family with a grant of up to €100 per child. .
Location
 | Hetzner Online GmbH | |
| Am Datacenter-Park 1, 91710 Gunzenhausen | ||
| Germany |
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