Team Leader Customer Service (Riester)*

The Viridium Insurance Group is a specialist in the efficient management of life insurance assets. This means we acquire insurance companies and their contracts, integrate them into our organization and continue the contracts in the long term.

The Viridium Group includes Entis Life Insurance, Heidelberg Life Insurance, Proxalto Life Insurance and Skandia Life Insurance.

Viridium companies maintain 3.2 million life insurance contracts and assets of EUR 68 billion. Viridium is thus one of the largest life insurance groups in Germany and contributes to the fact that life insurance remains a reliable part of the private pension provision for millions of people.

You take over the leadership of the team 'Bestandsmanagement Riester'. The currently around 20 colleagues ensure that all the concerns of our customers: both within and around the lifecycle of a Riester contract are handled professionally correctly, efficiently and with all regulatory requirements. The core business of your future employees is the holistic processing of business incidents as well as the management of the associated contract stock. You are the first instance for the qualified (also by telephone) consultation of customers: inside and sales partners and also responsible for the processing of complaints and complaints. In addition, You control communication with the Centre's Pension Fund (ZfA). In addition to the day-to-day operating business, the colleagues bring their expertise into the optimization of their own business processes, support the further development of work instructions and knowledge databases and support process and software tests as a specialist expert. As a team leader:in Customer Service (Riester)*, you ensure operational stability and compliance with the Service Level Agreements (SLAs) and guide the team in day-to-day business, as well as in the context of technological and technical changes. You are actively involved in projects, strategic topics as well as recruiting, onboarding and the targeted further development of employees.

So this place could be interesting for you: Design space: You take over the leadership of an existing team and actively shape the further development of team culture as well as the optimization of processes and structures Responsibility You ensure the operational excellence of our central Riester unit and stand for quality, efficiency and regulatory compliance Change: It expects a sophisticated combination of controlling the daily business and accompanying changes (e.g. IT releases and migration projects) Sovereign leadership: You promote a working culture in which a good coexistence, liability, precision, quality and productivity go hand in hand. That would be your specific tasks Professional and disciplinary leadership of the team ''Bestandsmanagement Riester'' Control and optimization of operations within the task area Control of the daily business using predefined key figures Communication with the Central Deposit Office for Old Age Assets (ZfA) Collaboration in various projects, co-design of multi-team strategic topics Accompanying the introduction of new IT systems Support for recruitment, onboarding and the incorporation of new employees

Successfully completed studies (BWL, VWL, Finance) or a comparable commercial qualification, alternatively a commercial training, if necessary with additional qualification Multiannual experience with the operational support of Riester contracts and with the qualified advice of customers: Multiannual practice in the technical and disciplinary management of operational units Knowledge of the technical architecture of Riester contracts as well as the relevant regulatory system Safe handling of complex IT system worlds and experience with system launches or release changes Confidence with reporting and reporting obligations to the ZfA Embossed ability to guide teams with appreciation, clarity and calm hand Personal maturity, pronounced reflectivity and loadability Very good knowledge of German in word and writing

With a young, innovative business model of the established insurance industry, show new ways. To help ensure that life insurance remains a reliable part of the private pension provision for millions of insured persons in the future.

Together with colleagues who are among the best of their expertise, work on interesting and demanding tasks. Bringing in and implementing their own ideas. A friendly, cooperative working environment. Short paths and fast but careful decisions. And also: Remuneration package: basic salary (12 monthly salaries) plus bonus Hybrid working model: Flexible mix of 60% home office and 40% work on site 40 hours per week (in full time) 30 days holiday (Heiligabend and New Year's free days) Workation: work up to 20 working days per year in EU countries Budget for participation in external training Internal learning platform and training programs (e.g. project management) Mental Health Platform (on request 4 coaching sessions) Benefits and occupational pensions (direct insurance, 20% employer grant) Job-Bike Leasing Parking directly at the building IT equipment: Windows laptop, up to 2 screens, headset, VoIP telephony, MS teams