Media consultant (m/f/d)

You like being there for others, have a good sense for people and also find the right word digitally. You are communicative, digital affin and curious about new ways of customer support – whether in chat, video or on the phone. You want to honestly advise, build trust and find solutions that really fit? Then act as Senior Consultant (m/w/d)

You... act together with your team as an idea provider and problem solver for our service customers who turn digitally or via the service unit to our savings bank. In doing so, you provide answers to questions about the most diverse issues, such as online banking, payment, cards, our products and general topics about our savings bank. perform exciting and varied conversations about the phone and our video consultation. In doing so, you use learned tools and methods routined and successfully, listen actively, recognize needs as well as cross- and upselling potentials of our customers and solve them at best in case-closing. loves targeted communication: That's why it's easy for you to explain things simple and address-oriented. You understand German in all forms and dialects and respond to eye level.

This brings you with: a successfully completed training as a bank clerk or a comparable qualification. (first) experiences in the media/digital consulting of bank products, pleasure in calling as well as experiences in targeted and final-oriented communication – in several languages. a positive, sovereign and empirical personality as well as a natural sympathy as a human being and vocal. serenity - even if it goes round - many requests, short times and a challenging conversation? Of course. We require a secure handling of the PC and telephone, as well as a high commitment and the willingness to address the “extra mile” according to operational needs. the readiness from Monday to Friday in the period between 8:00 and 18:00 (determined with your team and taking into account the operational concerns) to be mobile and reachable in presence for our customers.

We know that work is not just work. With us you will find an environment where you can grow – personally and professionally. We value self-responsibility, appreciation and fun on the matter. That's why we offer you a comprehensive careless package. So you can take care of the essentials. An attractive remuneration according to the TVöD parking occupant, annual special payments and a predominantly employee-funded company pension provision. It goes without saying. We don't have a long time to taste and we'll shower directly. Finally, we are here to do great things together. In addition, you can look forward to the following: an unlimited employment contract in full-time employment (39 hours per week). Parttime employment is generally possible. up to 32 days of recreational leave per year and 24.12. and 31.12. are also free of work. promoted continuing and continuing training for targeted personal and professional development, e.g. funded bachelor's or master's degree. good connection to public transport (optimal use with the job ticket). Compatibility of work, family and private life through flexible working hours and the possibility of working partially on mobile (remote). extensive health management with various offers for your own health and fitness as well as many business sports communities. attractive employee conditions and discounts with regional partners, Jobticket and Jobrad and many more...

Interested? Does this sound like your next professional challenge? Then we look forward to your application via our career portal.

Do you have any questions or suggestions? Benjamin and Julia like to answer them. Judge Head of CustomerCareCenter 0621 298-3920 benjamin.richter@spkrnn.de Julia Cool Personnel officer 0621 298-1630 julia.kuehl@spkrnn.de Our savings bank is strong for what really matters. It promotes equality between its employees and therefore welcomes applications from all professionals, regardless of gender, ethnic, cultural or social origin, age, religion, worldview, disability or sexual identity. .