Head of the Customer Dialogue Center with a Blended (In-Person and Digital) Sales Approach (m/f/d)

Company description

We, at the Volksbank eG Überlingen, actively shape our future. Our members and customers, we support honestly, respectfully and in partnership with achieving their goals - for the good of the entire region. If you share our values and vision, you could be exactly the person we are looking for. Become part of our team! With the expansion of our customer dialogue center (KDC) as a “digital branch” we create a central sales channel. The focus is the support of service customers (private and corporate customers) as well as standardized customer connections in the cooperative financial network. The goal is an efficient service, active sales and a holistic, cross-channel customer support.

Your perspective In this key position, you take responsibility for the strategic and operational development of our CustomerDialogCenter (KDC) and actively shape its future. You have the opportunity to further expand a powerful digital sales unit, to set innovative impulses and achieve sustainable sales success. Together with your team, you develop a proactive customer approach, strengthen existing customer relationships, attract new customers and develop sustainable growth potential. It combines excellent service with a modern, sales-oriented customer experience. You significantly influence our omnichannel strategy, shape the seamless interconnection of all sales channels and drive the digitalization and optimization of service and sales processes. This makes an important contribution to a high customer satisfaction and a future-oriented orientation of the bank. As an inspiring guide person, you promote the professional and personal development of your employees, create a motivating working environment and accompany your team with clear goals, value-adding coaching and targeted further development to a common success. The data-based control of your area of responsibility allows you to identify opportunities early on, implement innovative ideas successfully and work confidently with internal and external partners. At the same time, you represent our bank authentically inside and outside and actively contribute to strengthening our brand.

Your qualifications You have completed bank training with further qualification (e.g. banker/operator or similar) Multiannual experience in the distribution, customer service or digital distribution of a bank, ideally in a cooperative environment High affinity for digital channels, IT systems and data-driven work First leadership experience is advantageous Strategic thinking, decision-making and sense of responsibility Strong customer orientation with the view for sustainable customer relationships Very good communication skills, a convincing appearance and strong cooperation

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