Full-time or part-time key account advisor (m/f/d)

Are you on board when it comes to sustainability and achieving climate targets? Then at Techem, make your active contribution to saving valuable resources. We jointly ensure the digital energy transition in buildings. As a leading service partner for smart and sustainable buildings, we offer efficiency improvement along the entire value chain of heat and water in real estate. Techem is now active with around 4,300 employees in 18 countries and has 13 million homes in service.

Our values: clarity, openness, honesty, liability – diversity and inclusion are a reality with us, not just buzzwords. As an innovation driver, we offer fascinating tasks in a dynamic environment, flexible work opportunities and open corporate culture. Be part of the revolution – Join Techem! Your tasks - You make the difference with us: You actively and personally support our customers – including regular visits on site. A private car is available to you. You agree service-level appointments (SLAs) and tune them in advance with the relevant departments. As a central contact person, you represent the interests of your customers within the organization. You control complaint management and take over the role of the escalation agency in key issues. You keep the customer data up to date and work closely with sales. In your interface function, you coordinate the cross-functional teams involved – especially in contract management and performance. You are responsible for the execution of the receivable and damage management within the framework of the specified processes. You control the flow of information and communication around relevant customer topics. You organize training courses and present our products and services to your customers. At customer events, you represent us professionally and continuously develop relationships. Your profile - This is what you enthuse us: A completed commercial training or a comparable study Multiannual experience in customer support or key account management You like to convince – whether in presentations, workshops or negotiations Very good MS Office knowledge and basic knowledge of SAP CRM A structured, solution-oriented approach to which one can rely even in turbulent situations Sovereign appearance, clear communication and a good sense for different customer types A strong service idea, readiness to learn and the desire to shape customer relationships sustainably Joy in active personal exchange and explaining complex products and services Regional and supraregional readiness to travel

Career at Techem – Your advantages: Welcome to the team: Digital “Welcome Call” for all new employees, 2-day onboarding event, individual incorporation plans and hospitations, quick takeover of responsibility, freedom of design and friendly colleagues who are on hand with advice and action Techem Arbeitskultur: Work at one of the leading companies for the digitization of the energy transition in buildings, short decision-making paths, flat hierarchies, open duz and corporate culture, regular, digital communication formats of management, 30 days vacation, special holidays and payments, own company laptop, cost of travel, asset-effective services, contribution to company pensions Personal development at Techem: free spaces to develop their own creativity and skills, a variety of opportunities to develop as a specialist as well as a leadership, such as our systematic development program “STEP” or a varied seminar program within the framework of our “Techem Academy” Benefits: Flexible working hours, mobile work, support in the reconciliation of work & family (e.g. childcare, care, mental health with “heycare”), discrete social consultation via “PER|SPECTIVE”, free online help with “ubiMaster”, a modern working environment as well as free water, fairtrade coffee and tea at all locations, good transport connections, in the central office in Eschborn Design of the energy transition: digital and dynamic environment, forward-looking projects, new technologies and working methods as well as free space for ideas to advance the energy transition, good networking and collaborative cooperation for joint success and synergies. More technology and shape the future of the energy transition with us!

Your contact: Jessica Apron Improve Techem Energy Services GmbH Hauptstr. 89 65760 Eschborn www.techem.de