Service Specialist

At the closest possible time, we are looking for you as a service specialist:in (w/m/d) for the DB InfraGO at the Hamburg-Dammtor site. Your tasks:

You are the face of the Deutsche Bahn and are always professional and competent for all questions and concerns of our customers: To do this, you take tasks in the service point as well as mobile services in the railway station and on railways As a contact person:for information on track changes, malfunctions in the operating sequence, failure of trains, connection failures as well as travel alternatives, you are present and responsible for the information transmission to travellers via appropriate information systems and media The issue of passenger documents is one of your tasks as well as the review of suspended schedules and posters on their topicality and optical condition As a trustee of the client, you will also receive information In addition, you help people with limited mobility at the platform and take first aid activities

Your profile:

You have a successfully completed commercial or service-oriented vocational training e.g. as a merchant for transport service, tourism merchant or retailer and ideally brings experience in service Flexibility and the willingness to shiftwork (spring and late) mainly on weekends are not a challenge for you You can master the German language in word and writing and you have basic knowledge in English A very good host mentality and understanding of an adequate performance characterize you in every situation You are ready to work on our outdoor platforms and you are open to a shift (even on weekends and holidays) High communication and consulting skills, as well as customer and service orientation complete your profile

This is important to us:

Our claim is to offer all candidates the same opportunities for entry with us, both with equal suitability. We actively promote diversity and cooperation in our teams. We appreciate any application, regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age, duration of unemployment, sexual orientation and identity. Benefits:

All DB employees can shop at a great price. Every month, you will find new offers on the DB travel market, such as mobile phone contracts, insurances, discounts for hotel chains, fashion and lifestyle. You can be sure of a long-term perspective through your firm working relationship in a future-oriented group. Up to 40 days holiday: With us you can decide whether you want to take more vacation, shorten your working time or earn more. Depending on how it fits your life. .