BWI GmbH | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time | Published since: 27.01.2026 on stepstone.de
Senior Service Technician (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,700 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the digital sustainability of our country.
now and in full time in Berlin. The service areas provide comprehensive and decentralized service through their service centers. This involves a permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In this context, the area attaches great importance to compliance with the agreed framework conditions (quality, budget, time and data security), a high customer and benefit orientation as well as a corresponding employee training taking into account the BWI strategy. .
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Your tasks • Your profile • What we offer
Acceptance, analysis and elimination of incidents and requests in the PC, telephony, LAN and WAN environment and holistic documentation
decentralised implementation of the second level support on site as a member of the onsite support team in the Federal Ministry of the Defence
Installation, commissioning, upgrade and maintenance of hardware and software in particular
Implementation of DGUV V3 exams and cooperation on quality assurance measures (e.g. LAN documentation)
Working in projects to adapt and extend existing IT infrastructures and to take over customer operating shares
Participation in readiness and work in the layer-like model (Workdays Mo-Fr 7-17)
Successfully completed training in the field of IT system electronics/fachinformatics or a comparable qualification
At least 3 years of relevant professional experience
Comprehensive knowledge of ticket systems, knowledge databases, and IT processes (ITIL) Experience in customer projects in the industrial environment or in public service
Individual initiative, team capacity and organisational skills
DGUV V3 experiences Driving licence class B required
You work with innovative digitalization projects and work closely with manufacturers (e.g. Cisco & Microsoft)
It expects a pleasant working environment, an appreciative approach to each other and a great team spirit
The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme
You start with 30 days of annual holiday with option for individual adjustments
We allow you flexibility to reconcile work and private life
Location
 | BWI GmbH | |
| 10785 Berlin | ||
| Germany |
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