Team Lead Customer Relations & Growth (f/m/div)

Do you like to work authentically at the level of human beings? Then come to us! We, the Sparda-Bank Berlin with approx. 800 colleagues are working as a cooperative bank in and for the East of Germany. For our 470,000 private customers we are all working daily to create positive customer experiences. Our actions and contact points always depend on the needs of our customers. Banking for, with and from people! We are looking for you as Team Lead Customer Relations & Growth (w/m/div) Thuringia, Saxony or Saxony-Anhalt | Full-time

In our sales, your place is free as a professional head of a 35-strong team – grab the rudder and move your employees remotely and locally. Technical, technical, regulatory, customer, product and service related: In your role, you think about all this in the professional and content orientation of your team and focus on the topics of customer acquisition and life phase consulting. At any time, you are in close contact with the team's disciplinary leadership and tune your responsibilities. To enable us to raise our sales to the next level, you will be responsible as part of a team-operating team of Team Leads to set up a customer-centric customer relationship feature. You develop common team goals, translate them into concrete priorities, measures and control impulses, and in particular take into account the requirements for effective, customer-oriented and high-quality customer acquisition. And by directing the personnel and financial resources in the team professionally, contentally and operationally, you make sure that we achieve these goals. It is clear that you monitor the success of your activities and especially analyze their effectiveness, quality and efficiency in customer acquisition. Through your skillful management – remotely as well as on-site – the processes in your team run in a stable, correct and customer-centric manner and the cooperation between customer acquisition and central areas also works smoothly, according to target groups and transparently. And if necessary, you will also take the tax on projects or bring your ideas and professional know-how.

You bring proven strong leadership experience in the professional and digital or virtual control of employees in a customer-oriented environment as well as in the separation of disciplinary and professional leadership. A completed bank training with further qualifications (e.g. a bank manager) or an economic study form your technical basis. Multiannual practical professional experience as well as comprehensive knowledge in customer acquisition and consulting of a retail bank or in sales in the financial sector are of advantage. You also have a strong understanding of customer-related processes and retail products as part of a holistic consultation. You value the personal exchange and bring the willingness to regularly travel to the sites in Thuringia, Saxony or Saxony-Anhalt to accompany and develop your team as well as important interfaces across locations.

Flexibility Mobile work ● Flexible working hours of 6-22 h (Mo-Fr) ● Full time corresponds to a 35-hour week ● Slide time account ● Long-term account ● 30 days vacation and free on 24.12. & 31.12. Culture and values Duz Culture ● New Work ● No Dresscode ● Teamwork and Networking ● Mute and Fun on Development ● Clear Value Design ● #WeSindAnders salary and benefits in-house collective agreement ● 13. salary ● occupational retirement provision ● asset-effective services ● holiday and leisure offers ● 50 € monthly benefit budget via the Probonio app – for what is important to you ● employee discounts at approx. 800 Companies ● Discounts for our banking products and the affiliate Health and development Sparda Fellowship ● Leadership-Talente Program ● Ambassadors Program for Mental Health ● Operational Health Management