Werkstudent*in Customer Experience

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003VV0 Mercedes-Benz Sales Germany at Mercedes-Benz AG (MBVD Mercedes-Benz AG) is one of the major and successful sales organisations in the automotive industry. As part of Mercedes-Benz AG, the company manages sales and service for the vehicles of the Mercedes-Benz and smart brands in the German market with around 1,000 employees. Highest customer satisfaction and the continuous expansion of the success of our brands are our top goals. Our employees are committed to this daily. About 50,000 employees provide the best possible support for our customers at around 1,000 sales and service points throughout Germany.

We offer a varied working day that not only allows international customer contact, but also cooperation with internal and external interfaces and partners. In the field of Customer Experience for the Mercedes-Benz Customer Center Sindelfingen, the following tasks are available: In the Team Centermanagement Sindelfingen you are responsible for the processing of individual customer and visitor requests from all over the world for our factory visits by the Mercedes-Benz plant Sindelfingen

The complete inquiries must be answered in writing and also by phone

To do this, you are in a busy exchange and coordination within the team and with adjacent work areas

To enable visitors and customers the best possible customer experience, help you develop, develop and introduce processes and standards and bring your knowledge from your studies

The work student activity can start from February 2026.

Course in Business Administration with focus on event management, marketing and corporate communication or a comparable course of studies Secure knowledge of German and English in word and writing

Secure handling of MS Office (especially Outlook, PowerPoint etc.)

Experience in handling customers and visitors

Safe and well-kept appearance

brand affinity

Embossed customer and service orientation

Awareness and communication strength

Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with an indication of the semester and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (SBV-Sindelfingen@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers