Service Agent (m/w/d)

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Оccupation: Call center agent

Our customer is a leading specialist in high-quality communication services and serves well-known customers from various industries - from the automotive industry to energy suppliers. With over 650 employees and projects in more than 20 languages, the company offers an exciting and varied working environment.

In the role of Service Agent (m/w/d), you are the face of the company. Through your empathic and solution-oriented communication, you create sustainable relationships for positive customer experiences.

Sounds exciting? Then become part of a team that redefined customer service!

That's what you expect:

• Telephone contact: You inform interested parties and existing customers about our services and offers.
• Appointments: You coordinate appointments directly with external service staff and the persons called.
• Customer advice: You answer questions and advise on our services.
• Data management: You are responsible for the correct management of customer data and call permissions.
• Collaboration: You work closely with the field team to ensure optimal scheduling.
• Relationship management: You care and build relationships with stakeholders and existing customers.

Your qualification:

• Sales experience and enthusiasm for sales
• High self-motivation and targeted work with enforcement capability
• spontaneity and flexibility in the discussion
• Perfect formulation and secure spelling
• Communication strength with focus on partnership dialogue
• Excellent customer orientation and service idea
• routine handling of PCs, software and CRM systems
• Quick conception for new tasks
• Self-confident appearance in every situation
• Optional: Professional experience in the Call Center area

Your advantage: We are an international group of companies with over 20,000 employees in Germany, Austria, Czech Republic, Slovakia, Switzerland, Italy, Hungary and the USA.

• employment in an unlimited employment relationship
• Fast and easy entry
• Cross-qualifications
• Overtime payment
• Increase in wages due to tariff increases
• Additional services and optional supplements
• Holiday and Christmas money
• Free personal protective equipment
• Long-term and local jobs
• chance to take over by our customers
• Job-related training opportunities
• Take advantage of our regional Hofmann network!
• Individual support and advice in the application process and in customer use
• Medical and safety services

With us you will find personal development opportunities through further training and various efforts at renowned companies from industry, trade and services. Build your know-how with and with us - we will accompany you with individual advice!

Your contact to Hofmann: Don't hesitate and apply today. We are happy to answer your questions by phone at [for phone number see the original ad] or by email at the following address: [for e-mail see the original ad]

We are happy to hear from you soon!

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/worldview, disability, age as well as sexual orientation and identity.

Joblocations:

91058 Erlangen, BAYERN, GERMANY

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