Administrator Customer Focus Team Position 1 year limited (m/f/d)

Ensuring the telephone availability of our UHD team and answering the user requests by phone and email Implementation of documented service procedures on the IT systems of our customers Cooperation with the interfaces such as back-office, data center and other specialist departments and exchange of current information First and Second Level Support for IT users of our customers, Troubleshooting You make a big contribution to customer satisfaction through your pronounced service orientation Ticket processing taking into account SLA ́s Ensuring customer communication (telephone, email, ticket) as well as regular status update / documentation in the ticket system Software maintenance, patch management, documentation

You have a strong sense of responsibility, a systematic way of working as well as quick conception & team skills You like to talk to the phone and develop the necessary solutions patiently and timely with your partner You have practical experience in the area of telephone support and are service providers with all your heart You are self-confidence and are strong in communication, both in customer contact and in team work You are resilient, working structured and able to move in varying systems and organizational forms You know the MS Office standard software, Open and LibreOffice and also with IBM Lotus Notes/ Domino Abbreviations like SMTP POP IMAP CALDAV are not strange to you and you know what to do with the ping, tracert and ipconfig commands

Flexible working hours and mobile office in coordination with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & fruit Further training Employee events