1&1 | Germany | 76xxx Karlsruhe | Student job | Full time / Home office | Published since: 22.06.2026 on stepstone.de
Werkstudent - Shop Operations (m/f/d)
1&1 is one of the leading telecommunications providers in Germany with over 3,100 employees and nearly 16 million customer contracts. With pioneering spirit, unusual ideas and creative teams, we have won a leading market position in mobile and broadband connections. By combining the over 67,000 km long 1&1 fiber optic network and regional networks, we create Germany's most extensive fiber optic network. We also build the most modern 5G network in Europe, based on the new Open-RAN technology. With open interfaces and 5G functions in a powerful cloud infrastructure. Continue the 1&1 success story by designing the future through the deployment and development of innovative technologies. Be part of 1&1. .
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Your tasks • Your profile • What we offer
Shop Operations is responsible for the application operation of our shops (Mobile, DSL, etc.), the Selfcare systems (Control-Center, Mobile Selfservice App), the sales partners portals (e.g. profiseller.de), a variety of related and used microservices and the 1&1 flagship - our website https://www.1und1.de. We wish to support the following activities: Documentation of operating tools Creation and maintenance of checklists for process optimization Development, analysis and optimization of KPI measurements Project support and operational tasks Further development of our monitoring
You are currently enrolled for at least one year in a degree course of economics, computer science, data science, mathematics or a related subject and bring the following characteristics: A good understanding of service processes and customer orientation Analytical thinking and high problem solving competence Basic knowledge of workflow management, data analysis and project organization are advantageous Self-responsible and structured working methods and a high quality awareness Interest in the operation of IT landscapes in a dynamic environment flowing German and ideally at least good English skills
- Attractive salary
- Strong community of team players
- Working hours of confidence with flexible classification and the possibility of working up to 40% mobile
- Numerous training options on- and offline
- Discounts on 1&1 products and for various leisure activities
- In-house restaurant
- Free drinks and fresh fruit
- EGYM-Wellpass
Location
 | 1&1 | |
| 76137 Karlsruhe | ||
| Germany |
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