Account Manager Energy Industry (m/f/d)

Connecting people and technologies to make the Perfect Match for our customers is always the right expert: finding them for the respective challenge - this is our claim at FERCHAU and looking for you: as a customer service provider (m/w/d) energy industry. We implement exciting projects for well-known customers in all areas of technology and for all industries and convince daily with sound expertise and professional know-how. As a professional:r you support your colleague with your long-term expertise and expertise.

Account Manager (m/w/d) Frankfurt am Main These challenges are accompanied by supplier change processes in the energy market (GPKE/GeLiGas) for B2C and B2B customers Interface management between different areas such as online and partner accesses, clarification cases and master data maintenance Participation in the handling of feeder processes as well as balance sheet billing of electricity (MaBiS) Processing written and telephone customer requests in supplier exchange management Support for a transparent flow of information with all the departments involved Implementation of system and function tests as well as active design of new features Working with ideas on digitization, automation and efficiency enhancement of processes Takeover of special tasks such as the incorporation of new colleagues: women, accompaniment of Azubis and trainees These are your prospects for the future Flexible working time design through sliding time regulations, part-time opportunities and, in some cases, trust work time Networking and just having fun at team events, Christmas parties or summer parties With us you can bring your own ideas and actively shape them Feedback brings us forward - that is why we regularly organise town-hall meetings and talks with the CEO/COO With us you can take responsibility and develop yourself

With completed technical or commercial training, you can ideally bring this with experience in the energy industry Safety in handling customer exchange and supply management processes Confidence with energy market processes such as GPKE, GeLiGas, MaBiS Knowledge of the legal and regulatory framework of the energy industry or willingness to work on it Experienced handling of DV systems and modern communication media as well as interest in new tools Precise expression in word and writing and sensitive handling of confidential data readiness to change, flexibility within operational regulations and safe occurrence