Schmitz Cargobull AG | Germany | 48xxx Altenberge | Permanent position | Full time / Home office | Published since: 05.02.2026 on stepstone.de
Employees S.CU Field Support Region North (m/f/d)
Our subsidiary Cargobull Parts & Services is responsible for the worldwide team of all Schmitz Cargobull After Sales employees: the realization of the brand promise for our products in the life cycle. Around 180 colleagues: they provide a comprehensive network of service partners and workshops. This ensures high spare parts availability so that our customers are back on the road quickly. We are looking for an experienced and motivated employee for S.CU 2'nd Level Support, focusing on S.CU Field Support. In this role you are responsible for the support of our S.CU Service Partners. They work together with our service partners to continuously improve service quality and customer satisfaction. .
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Your tasks • Your profile • What we offer
Support of S.CU Service Partners in Germany and possibly adjacent regions on site Case-related investigations and analyses of S.CU repairs together with the executive service partners, with the aim of qualitative and commercial improvement of the Service Partner Performance Performance of audits at local service partners, with regard to the necessary qualification, spare parts supply and tools Case-related theoretical and practical training for identified knowledge gaps at the service partner on site and the use of our service documentation Meeting of case-related commercial and technical agreements with the Service Partner with the aim of quality improvement Support and Train Service Partners in the Cargobull PartnerConnect application for Support and Processing (Warranty & Full Service) Participation in readiness S.CU 24/7 Support of quality actions, new service processes - also customer-specific Working with our continuous field observations on the basis of data evaluations and practical investigations on vehicles Evaluation of our service partners together with the responsible service network managers Demand-driven cooperation with all teams in the field of after sales
Complete vocational training in the field of transport cooling/cold engineering or related training with professional experience First professional experience in service and support Technically sound knowledge of the cooling machine sector Team orientation Analytical way of thinking and process orientation Problem solving skills and a high sense of responsibility Communication strength and customer-oriented operation Safe handling of popular MS Office programs Good knowledge of English Flexibility and a high degree of readiness
Flexible working time & mobile working in a 38.5 hours week Individual development possibilities Family working environment & Du culture Flat hierarchies and decision paths Health management & pensions Work together instead Hansefit Corporate Fitness Regular team events JobRad Leasing
Location
 | Schmitz Cargobull AG | |
| 48341 Altenberge | ||
| Germany |
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