Customer support and advice for our business software (m/f/d)

What you do with us You are the first point of contact for our customers: by phone, email or videocall. You get to know their processes and requirements and together with them find out how their customer projects can be mapped with timeboard. You explain functions and relationships in a comprehensible manner and perform practical online training. You support our customers: to set up, maintain and develop their timeboard environments. You will bring new functions closer to you in a comprehensible manner and accompany the customers to use them safely in everyday work. You work closely with support and product development, pass on feedback from practice and accompany new features up to the go-live. You hold customer requests and solutions in our ticket system. You continuously develop your timeboard knowledge and become an important contact for our customers.

What you bring You have fun thinking into the processes and requirements of our customers and finding suitable solutions together. You can also explain complex topics in a comprehensible way and communicate friendly, clear and reliable – on the phone and in writing. You work structured and solution-oriented and keep track of different customer requirements. You have experience in customer support, consulting, account management, software support or a similar area. You are interested in software and you are happy to work in new systems. Ideally, you know the personnel service industry – for example time work. You like to work in the team and actively exchange with customers, support and product development. You speak German very well and can also communicate well in English.

Why do you want us A team that works together instead of just side by side. A structured onboarding that makes you safe quickly. Flat hierarchies, short decision-making paths and an unlimited working relationship. Hybrid work: two out of five days in our new office at Mainzer Kisselberg. .