Commercial employee/customer service representative - E-learning in the healthcare sector (m/f/d)

For our customers in the healthcare sector, in the field of digital further education and further education, we are looking for a dedicated commercial employee (m/w/d) in full or part-time for the Schwerin site at the earliest opportunity.

Your tasks:

Building and maintaining strong and lasting customer relationships and promoting customer satisfaction telephone and written processing of customer requests; Exchange for Best Practices Self-analysis of data to identify findings from which recommendations/measures for customers can be derived Identification of new sales opportunities for existing customers Priority of customer requests to comply with deadlines and targets Interface to internal disciplines such as course creation and development, product management, app support Provide precise and timely feedback to promote high service levels and product improvements Working with project teams on different topics, for example in the field of Artificial Intelligence in Customer Care

Your profile:

Commercial training or comparable qualification as well as several years of professional experience in customer support Embossed service and customer orientation Very good communication and time management skills Representative social and problem-solving competence Ability to work independently and take proactive responsibility Basic knowledge of how AI is handled Very good knowledge of German in word and writing Good MS Office knowledge

What we offer you:

30 days holiday per year An attractive basic salary Payment of holiday and Christmas money A special focus on the work-life balance: Work flexibly in one of our modern offices in Berlin or Schwerin and use the opportunity to work mobile as part of our hybrid work model (40% Office/60% mobile work) Flat hierarchies with open doors and short decision paths in a loose, professional working atmosphere A structured incorporation as well as the opportunity to introduce yourself from the first day and quickly take responsibility A good connection by public transport and a monthly grant to the ÖPNV Attractive social benefits: contribution to occupational pensions and benefits Individual training opportunities through a diverse range of services on our learning platform and within the Bertelsmann Group as well as an additional training budget regular team events Numerous employee discounts within the Bertelsmann Group as well as further benefits from partner companies And last but not least: A friendly, helpful and motivated team that looks forward to you