Account Manager ITSM (m/f/d)

We are DCON – manufacturer of the IT and Enterprise Service Management platform: Servity. Come to us in the world of exciting IT and Enterprise Service Management! Our passion: Smart technology. Smart advice. Significant customers such as Daimler Truck, BWI, Krone or the Deutsche Bundesbank rely on our platform Servity.

More than 160 employees work at our modern locations in Kaiserslautern, Bremen and Stuttgart, whose satisfaction is our first priority. Our strong sense of community, diversity and the positive working atmosphere shape our corporate culture. This also confirms our award as Kununu Top Company 2026, which we have received for the fourth time in a row.

Whether you're studying, you've already completed your studies, or you're already professional: We are looking for people like you! Be part of our growing team!

take over the account management of several existing customers and expand our business with appropriate know-how develop individual customer roadmaps and advance strategic business development among our existing customers operate effective relationship management, as well as solutions and project options for relevant customer contact partners: place and follow recognize new potentials – for our customers and also for the development of our portfolio strategic address and exchange with the management of our customers to promote long-term partnerships in regular exchange with DCON management Take responsibility for budget and sales for your existing customers (accounts) and thus ensure the achievement of targets independent management of price negotiations with the customer within a specified framework Monitoring contract terms and contents and coordinating contract adjustments

successfully completed studies or a comparable qualification multiannual experience in project and/or customer management from consulting, IT consulting or a comparable field of activity Experience in the distribution of complex IT solutions desire for personal customer contact and associated flexibility and mobility sovereign, authentic appearance, high customer orientation and communication strength enthusiasm, ambition and team spirit Ready to continue professional and personal development excellent knowledge of German and good knowledge of English In addition to new, exciting challenges, DCON offers you a space for further development and long-term professional perspectives in a value-adding corporate culture with flat hierarchies.

Good if you identify yourself with the following properties... Embossed hands-on mentality, authenticity, communication strength, entrepreneurial thinking

friendly atmosphere with modern du culture flexible working and rest periods with hybrid work, 30 days a year, the possibility of extra holidays, Sabbaticals & Workations Your ''Welcome to DCON'' Day: Finished IT equipment, merchandising package and launch of the Buddy program Benefits: Jobrad, monthly cover card up to 50€, Corporate Benefits and monthly grant of the fitness offer EGYM Wellpass Well-being locations in modern buildings, air-conditioned working rooms, with inclusive car and bike parking your way up: Develop professionally and personally along the DCON career paths and stages Cooperation instead of competition along our flat hierarchy: we make decisions and quickly, our doors are open and we are there for each other common time with regular get-togethers, barbecue parties, annual celebrations and team events