1&1 | Germany | 63xxx, 56xxx, 76xxx, 40xxx Karlsruhe, Frankfurt | Permanent position | Full time / Home office | Published since: 29.05.2026 on stepstone.de
Sales Success Manager (m/f/d)
1&1 is one of the leading telecommunications providers in Germany with over 3,100 employees and nearly 16 million customer contracts. With pioneering spirit, unusual ideas and creative teams, we have won a leading market position in mobile and broadband connections. By combining the over 67,000 km long 1&1 fiber optic network and regional networks, we create Germany's most extensive fiber optic network. We also build the most modern 5G network in Europe, based on the new Open-RAN technology. With open interfaces and 5G functions in a powerful cloud infrastructure. We are the stock customers marketing experts - with personalized, data-driven campaigns binding on all contact channels and we develop our customers. Be part of 1&1. .
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Your tasks • Your profile • What we offer
As a Sales Success Manager in our Customer Management department, you take full responsibility for the B2C management business for the broadband product line. You translate performance data into concrete campaigns, control interfaces and represent the results directly at the board and management level. We're not looking for an administrator, but a powerful driver who wants to drive the business forward.
You have full responsibility for the results and independently control a defined customer lifecycle section in the B2C customer area. You are strategic and operational and form the central interface between data-based sales control, analytics and agile campaign implementation. You translate complex performance data and KPI analyses directly into concrete, prioritized sales measures. You drive performance and value control across all relevant sales channels such as Call Center, Online and App. Without disciplinary responsibility, you control campaign specialists and especially performance analysts. You represent sales results, trends and countermeasures both sovereignly and directly at the board and management level.
A successfully completed economic or engineering studies. Funded sales experience: at least 4-6 years of detectable earnings responsibility in the B2C distribution or in professional customer lifecycle management (ideally in the telecommunications or e-commerce environment). Excellent understanding of the common levers in the stock business such as retention, Churn prevention, tariff change and X-Sell Analytical excellence with pragmatism: strong numerical and business understanding to quickly interpret KPIs without losing themselves in analytical selfemployment. Impressed performance orientation and the ability to maintain responsibility even in volatile or challenging phases. Enforcement and communication strength: A sovereign appearance as well as strong persuasion in dealing with senior stakeholders and external partners.
- Attractive salary
- Strong community of team players
- Working hours of confidence with flexible classification and the possibility of working up to 40% mobile
- Numerous training options on- and offline
- Discounts on 1&1 products and for various leisure activities
- In-house restaurant
- Free drinks and fresh fruit
- Jobrad grant
Location
 | 1&1 | |
| 76137 Karlsruhe, Frankfurt | ||
| Germany |
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