Lead IT Modularchitekt IT Service Management (m/w/d)

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,700 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, you are worried about the future digital capability of the Bundeswehr. Projektmanagement (m/w/d) from now on and in full time at one of our BWI locations. The Service Development 2 (SDV2) division in Shared Service Architecture (SSA) develops and is responsible for the shared service delivery module (SSD). The module kit is the standardized and simplified view of the performance of the SSD. Our IT architects work closely with the services to develop the individual modules within the module and are responsible for standardization and fully automated provision of these services. With our teams, we provide efficient service to our customers.

Technical and process development and further development of the IT Service Management module Creation of complex solution designs as part of the implementation of ITSM systems Consultation and support of the solution architecture on the services and on technical aspects in offerings Accompanying projects as a technical expert for ITSM and its integration Close coordination with the overarching architectural teams and development departments Support of the service teams in the requirements analysis for the modules and in the automation and standardization of the performance components

Successfully completed IT studies or comparable training At least 6 years of relevant professional experience in creating complex ITSM solutions ideally with VS-NfD infrastructures Practical experience in IT Service Management, ideally with USU ITSM, Maximo or comparable tools Very good knowledge of ITIL processes (certification advantageous) Technical understanding of interfaces, data flows and automation (e.g. REST APIs, script languages, CMDB) Very high quality and customer orientation and communication skills across all levels Very high analytical skills in the end-2-end service planning of complex service chains

Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time and the long-term construction of a value balance account for e.g. a Sabbatical In addition to the possibility to lease a job bike, you benefit from numerous offers in the fields of sports and nutrition JOBV1_EN