Team Lead Air Logistics Customer Care (m/f/d)

Logistics touches every aspect of our lives - from the goods we consume daily to the health care we rely on. With us your work goes beyond logistics: it allows the small and great moments of life for people around the world.

As a globally leading logistics company with the vision of developing our world, we offer you a safe and stable environment. Here, your work makes a real difference. Whether the supply of food, the development of sustainable transport solutions or the commitment to local communities - your work will do more than you can imagine.

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How to take responsibility for the professional and disciplinary leadership of a customer care team, as well as for the development of employees Contact for our customers and escalation instance in the daily business Focus on customer loyalty for the air freight account portfolio as well as customer satisfaction through a high level of service quality Ensuring efficient and close cooperation with the Operational Care and Revenue Care Center, Systems & Process area and the Shared Service Center Development, improvement and documentation of standard processes to make, automate or outsource customer care activities efficiently and smoothly Compliance with relevant KPIs and initiation of appropriate measures in the event of deviations

Successfully completed vocational training in the field of forwarding and logistics services or a comparable qualification Multiannual experience in air freight Team spirit, negotiation skills, and good organizational skills Embossed leadership strength, first experience in leadership Safe, communicative appearance in all management levels as well as customer solution-oriented thinking Affinity for strategic and analytical work Good knowledge of German and English Good MS Office knowledge

Conditions: punctual and performance-oriented remuneration, holiday and Christmas money as well as profit and profit participation, 30 days Flexibility: scheduleable / flexible working hours for a good reconciliation of leisure and work Health promotion: sports and wellness offer, occupational health insurance, bicycle leasing with JobRad, consulting services for e.g. work-life balance, location-specific actions Benefits in asset formation in pension schemes, bank savings plans and investment funds Facilities & working environment: laptop and service phone, parking, good access to public transport, free water, coffee and fruit, canteen Perspective: Training offers for professional and personal development such as language courses and development programs Discounts: various advantages for numerous cooperation partners in the fields of fashion, leisure, electronics, living & Co. Teamwork: family working atmosphere in large companies, various team and company events