Schwarz-Außenwerbung GmbH | Germany | 78xxx Konstanz | Permanent position | Full time | Published since: 28.11.2025 on stepstone.de
Customer Operations Specialist (m/w/d) | Customer Service & Order Management
About us – we keep what brands promise We ensure that advertising works where it should work – outside, large format, visible. With over 24,000 advertisers, we are one of the most important players in the German out-of-home media market and have been shaping the image of German cities for decades. And that's where you come in: You are the person who ensures that every campaign runs clean. You recognize problems before they get bigger, keep customers transparent in the loop and find solutions that make impression. With us you work in an environment that works quickly, directly and at eye level. No bureaucracy, no long loops – we decide, act and deliver. If you want a job where your communication makes the difference, you're right here. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
About us – we keep what brands promise We ensure that advertising works where it should work – outside, large format, visible. With over 24,000 advertisers, we are one of the most important players in the German out-of-home media market and have been shaping the image of German cities for decades. And that's where you come in: You are the person who ensures that every campaign runs clean. You recognize problems before You get bigger, keep customers transparent in the loop and find solutions that make impression. With us you work in an environment that works quickly, directly and at eye level. No bureaucracy, no long loops – we decide, act and deliver. If you want a job where your communication makes the difference, you're right here.
Your mission First point of contact: You accept complaints and show that we take responsibility from the very first moment. Case Management: You analyze facts, coordinate internal and external partners and control the solution to the conclusion. Communication professional: You keep customers, service providers and internal teams informed clearly and structured at any time. Quality thinker: You recognize patterns, take measures and help to continuously develop our processes.
You should bring Completed commercial training or professional experience in customer service, complaint or order management Pleasure to convince customers with clear communication and to make problems solution-oriented Structured, independent working and good time management Safe in handling MS Office, email and ideally CRM systems High service orientation and desire to take responsibility
Our Benefits – what awaits you with us Strong employer: For over 90 years on the market, with clear growth strategy and modern orientation Optional: Apartment: For your start in Konstanz we offer an apartment for short or long-term use Flexible work: Modern sliding time control and a working environment with short paths and quick decisions Attractive compensation & Extras: Fair payment, Free tickets for events, JobRad grant, Germany ticket or fare Top working environment: Wide media park for breaks, modern spaces, strong team culture On top: Free drinks, coffee, water, fruit and vegetables and staff parking
Location
 | Schwarz-Außenwerbung GmbH | |
| 78467 Konstanz | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad