Customer Service Employee (m/f/d)

Customer support and development: take over responsibility for building and maintaining long-term partnerships with new customers as well as the further development of existing customer relationships. Onboarding new customers: Close support for our new customers especially in the first year, support for questions and concerns as well as introduction to the processes and processes of Adelta, for example through trainings to the customer portal. Coordination of customer requests: Responsibility for the solution finding and coordination of communication with customers and internal departments to process enquiries quickly and solution-oriented while ensuring compliance with contract and credit requirements. Product and Process Development: Constructive cooperation with the sales managers to develop, present and successfully implement product and process innovations. Lead Qualification: Testing the accuracy of fit of potential new customers and targeted forwarding of qualified leads to the sales team. Mailing campaigns: Joint design of targeted mailing campaigns with the marketing team and tracking campaign success.

Completed commercial training or comparable qualification Multiannual experience in customer service or in a similar position Advantageous experiences with a bank or a financial service provider Embossed communication skills and a high service orientation Creativity and initiative to develop new ideas and solutions Teamability and ability to work across areas Good MS Office knowledge and ideally experience with CRM systems Structured and solution-oriented operation Interest in process optimization and continuous development

Unlimited working relationship in a high-growth company Flat hierarchies and partnership Pleasant operating climate and family working atmosphere Responsible tasks Flexible working hours and mobile work possible Attractive employee offers (e.g. regular employee events, occupational retirement, job ticket, e-bike leasing, etc.)