GOES Gesellschaft für die Organisation der Entsorgung von Sonderabfällen mbH | Germany | 24xxx Neumünster | Permanent position | Full time / Home office | Published since: 12.01.2026 on stepstone.de
Employees for the development of user support (m/f/d)
The Society for the Organisation of the Disposal of Special Waste Management mbH (GOES) in Neumünster is a company composed of the private waste management industry, waste-producing economy, business associations and chambers, as well as the state officials of Schleswig-Holstein, counties and countless cities. For the 16 federal states, GOES is responsible for several eGovernment systems in the field of waste monitoring in Germany. In 2026, DIWASS launches a new IT system for cross-border shipments of waste in the European Union. We are looking for an employee (m/w/d) to build user support at the next possible time Digital Waste Shipment System (DIWASS). .
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Your tasks • Your profile • What we offer
Developing a concept for designing the nationwide user support Establishing and using modern support tools (e.g. tutorials, chatbots or other AI supported tools) Communication with external service providers and the country work group GADSYS Creation of information offers Implementation of workshops Processing of support requests in the 2nd level Contact for 1st Level Support
A successfully completed study or vocational training in the IT field and/or multiannual professional experience in the IT field Preferably experience in an IT customer support, a user helpdesk or IT service Communication strength in German written and oral (C2 level) Good knowledge of English (B1 level) You are focused, reliable and a team player You always stay friendly and relaxed, even in stress situations
Flexible working hours in the sliding time frame A reward based on your qualifications 30 holidays plus two extra days on Christmas Eve and New Year's Eve Flat hierarchies, short decision-making and the chance to take responsibility Individual incorporation into the topic of cross-border shipment of waste Promoting training/development (internal and external training) Modern office rooms (highly adjustable desks etc.) Mobile work in proportion possible Good transport, free parking at the premises
Location
 | GOES Gesellschaft für die Organisation der Entsorgung von Sonderabfällen mbH | |
| 24539 Neumünster | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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