Customer Service Manager (m/f/d)

Leadership of the customer service team as well as ensuring efficient order-to-cash processes, a timely complaint processing (harm management) and high service standards Tracking KPIs and promoting appropriate optimization measures for continuous improvement of processes Development of service quality and process efficiency in the regions as well as standardization of systems and processes (SAP and Salesforce Service Cloud) Management of interfaces between headquarters, business units, logistics teams and external customers Acquisition of Functional Coordination Tasks to Support Supply Chain Projects Participation in escalation management and creation of root-cause analyses and the initiation of appropriate countermeasures Monitoring of return management in the European logistics centers

Professional experience in the manufacturing industry or in the B2B sector Practice in leadership, development and motivation of teams Professional knowledge in order-to-cash processes, in logistics processes and in complaint management Security in handling SAP (ideally also with the SD module) and with CRM systems (ideally Salesforce Service Cloud) Communicative competence, also in English; other European languages beneficial Willingness to travel activities within the framework of tasks (approximately 10%)

Versatile tasks with an attractive employer – with “Top Employer” seal by kununu flexible working time with 40 hours/week and 30 days holiday/year occupational pension schemes free parking directly in front of the company building and very good public transport connection free offer of fresh fruit, water and hot drinks EGYM Wellpass and JobRad EAP (mental support for employees) GoodHabitz and Learn TTI Learning Platforms Family & Friends and other Corporate Benefits