Heinrich Kühlmann GmbH | Germany | 33xxx Rietberg | Permanent position | Full time / Home office | Published since: 16.01.2026 on stepstone.de
Quality Manager Complaint Management (m/f/d)
We live quality – this applies not only to our diverse products, but also to our employees. At Kühlungmann we rely on responsibility, freedoms and innovation and create an environment in which your ideas are in demand. Our goal is to make people happy with high quality food. The foundation for our success since the foundation in 1912 is over 1,500 employees. Our customers appreciate the quality of our products and the personal touch of our family business. For our location in Rietberg (Westerwiehe) near Gütersloh we are looking for a motivated team player personality.
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Your tasks • Your profile • What we offer
The acceptance, verification and processing of all incoming complaint concerns are part of your task You maintain the complaint data and take over the proper archiving of documents You answer customer queries for recipes and ingredients lists The statement of reasons in consultation with the departments and external service providers is also part of your daily business You formulate and send opinions in close cooperation with Key Account Management and Quality Assurance Creation and evaluation of statistics are also part of your responsibility You develop and improve internal and cross-departmental processes
You have successfully completed a completed commercial training, ideally with a focus on food technology, or a study of food technology, ecotrophology or a comparable qualification. Their work is characterised by self-sufficiency, sense of responsibility and a high solution orientation. You have good communication and organizational capabilities that help you efficiently coordinate complex tasks. Engagement, team spirit and a clear customer orientation complete your profile.
Onboarding and comprehensive integration for new colleagues flexible working time models and mobile work Staff recommendation programme evaluating working environment and flat hierarchies, diverse possibilities for further development and a long-term professional perspective 30 days off Wheel Sports navigation Jubilee grant occupational pension provision with employer grant Corporate Benefits discounted employee sales
Location
 | Heinrich Kühlmann GmbH | |
| 33397 Rietberg | ||
| Germany |
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