Quality Assurance / Complaint Processing Specialist (m/f/d)

Processing of supplier complaints: The collection, processing and prosecution of supplier complaints and coordination of the entire complaint process are your daily tasks and immediate, corrective and preventive measures are followed and evaluated by you. Examination of the 8D reports: Incoming 8D reports are checked for completeness, plausibility and effectiveness. As part of the supplier management, you are also contact person for suppliers in quality-relevant issues. Care of complaints and quality data: All complaints and quality data are maintained and documented in a revision-proof manner by you in SAP. You are also responsible for the creation and evaluation of quality-relevant key figures and reports. Optimization of quality processes: With the goal of sustainable improvement of supplier quality, you work closely with the areas of purchasing, production, logistics and quality management, and participate in the optimization of quality processes and complaint processes. Furthermore, the support for root analysis and the development of sustainable improvement measures is part of your task.

Successfully completed technical or commercial training Embossed technical understanding Multiannual professional experience in quality assurance, complaint management or supplier quality Experience in handling common quality methods and quality tools (e.g. 8D, Ishikawa, 5-Why) Knowledge of quality standards and testing and measurement methods Secure application of MS Office programs and SAP knowledge Structured, independent and solution-oriented operation Excellent quality awareness Good knowledge of German and English Reliability, communication strength and enforcement capability