(Junior) IT Service Manager (m/w/d)

As an international IT specialist and expert for Artificial Intelligence and Multi-Cloud Services, Arvato Systems supports well-known companies in digital transformation. Around 3,300 employees at over 25 locations worldwide stand for high technical understanding, industry know-how and a clear focus on customer needs. As a team, we develop innovative IT solutions, bring our customers into the cloud, integrate digital processes and take over the operation and support of IT systems.

We are looking for people like you - and want to grow together with you. Become part of our modern and hybrid working culture at the Gütersloh site and enjoy the flexibility mobile e.g. in the home office. Your future team unites people who act with a lot of enthusiasm and commitment as a stimulator and forerunner for improved and digitized supply in the regulated markets Health & Public for our customers. We all have a great interest in the digitization of these industries and the fun to ensure the best possible service in this environment. No day will be the same. These tasks await you Service Manager support: in back-office activities (e.g. in the areas of service level management, contractual and technical change management as well as accounting and accounting) Later takeover of classic IT service managers:in activities, in particular: responsibility for IT services and products in the regular operating phase Ensuring contract performance and identifying and implementing customer requirements Cooperation with service providers and suppliers as well as control of internal business units Preparation and implementation of service review and management meetings including reporting to management Monitoring and control of service quality and timeliness as well as preparation of analyses, reports and decision templates

Completed studies of (economic) informatics or comparable training Relevant professional experience with close customer contact ITIL process understanding and sound knowledge in the field of IT outsourcing as well as in the handling of IT infrastructure and/or software projects, ideally with experience as project or subproject manager:in Motivation to develop in an agile environment from a supporting role to a self-acting service manager:in Secure communication in German Even if you don't fulfill all our wishes, don't hesitate to apply for us, because our employees are getting acquainted with us and opens up a variety of opportunities in our company.

Make your working time flexible and use the opportunity to work mobile on several days a week With our wide range of training offers, you are constantly developing Benefit from various offers that help you better arrange work and family Keep fit and healthy with our sports and health programs Benefit from exclusive discounts and discounts Make valuable contacts and network in our fellow communities Look forward to a fair and regular adjustment of your salary ... That's not enough? More information can be found on our career page! JOBV1_EN